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Can’t update my equipment

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New Poster

Can’t update my equipment

I received a letter that if I don’t update my equipment by December - I will be unable to watch TV. I went to xfinity.com/EquipmentUpdate as directed and it keeps saying this is a restricted area of my account.
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Official Employee

Re: Can’t update my equipment

Hello, Lisa92. I'm sorry to hear you are having trouble updating your equipment through the web portal. I would love to look into this with you and make sure we get you the best equipment to fit your needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
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