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Can’t rewind dvr when first turning on

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Frequent Visitor

Can’t rewind dvr when first turning on

I am no longer able to rewind the dvr when I first turn it on in the morning. I also cannot rewind what’s on in the background after watching a recorded show like I used to be able to do. Someone gave a suggestion to turn off cec in power settings but I don’t even have that as an option.
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Expert

Re: Can’t rewind dvr when first turning on


@chele519 wrote:
I am no longer able to rewind the dvr when I first turn it on in the morning. I also cannot rewind what’s on in the background after watching a recorded show like I used to be able to do. Someone gave a suggestion to turn off cec in power settings but I don’t even have that as an option.

turn off powersave?



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Frequent Visitor

Re: Can’t rewind dvr when first turning on

Power save is off. I found another post where someone else has the same issue. Apparently it’s due to an update
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Contributor

Re: Can’t rewind dvr when first turning on

"Me too"

 

XG1V4. Recent change. 

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Expert

Re: Can’t rewind dvr when first turning on


@chele519 wrote:
Power save is off. I found another post where someone else has the same issue. Apparently it’s due to an update

check your set top box CEC setting to be sure it is off.



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Re: Can’t rewind dvr when first turning on

I saw that mentioned somewhere else, I don’t have that option, at least not under the setting the other post mentioned
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Expert

Re: Can’t rewind dvr when first turning on


@chele519 wrote:
I saw that mentioned somewhere else, I don’t have that option, at least not under the setting the other post mentioned

xfinity button >> gear (settings) >> Device Settings >> Power Preferences >> HDMI Device Control - CEC (change to off)



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Re: Can’t rewind dvr when first turning on

This is all I have for options and it’s not when I turn off during the day, it’s only overnight.
B5844F44-7C5E-44BE-8865-2D057A5D432C.jpeg
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Expert

Re: Can’t rewind dvr when first turning on

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Can’t rewind dvr when first turning on

Greetings, @chele519! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into not being able to rewind and that you might be missing some options in your power preferences. I would like to have a look into this for you and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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