Trying to install. The TV box won't connect. It says, " Please tighten your cable connections and restart your TV box."
I tightened connection at wall, at splitter and on the TV box - did not fix
I replaced the coax cable - did not fix
Welcome to the Xfinity Forums, @WoodyJ1! Sorry for the issues you've run into when trying to activate your cable box. Have you got this resolved yet? If not, I'd be happy to help troubleshoot and get this resolved.
Are you receiving any error codes with this error message?
What's the make and model of the box you're using?
Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.