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Can't hook up TV box

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New Poster

Can't hook up TV box

Trying to install.  The TV box won't connect.  It says, " Please tighten your cable connections and restart your TV box."  

 

I tightened connection at wall, at splitter and on the TV box - did not fix

I replaced the coax cable - did not fix 

 

Need assistance/recommendations

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Diamond Problem Solver

Re: Can't hook up TV box

Did it ever work? If it’s a new install how sure are you that the coax is live

I am a Retired Official Comcast Employee
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Official Employee

Re: Can't hook up TV box

Welcome to the Xfinity Forums, @WoodyJ1! Sorry for the issues you've run into when trying to activate your cable box. Have you got this resolved yet? If not, I'd be happy to help troubleshoot and get this resolved. 

Are you receiving any error codes with this error message? 

What's the make and model of the box you're using? 

Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.   

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!