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Can’t get past language screen

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New Poster

Can’t get past language screen

I just picked up a new 4K box and brought it home. Plugged it in and can’t get it past the language selection screen. I’ve tried holding a and D and pressing 981, doesn’t work, as well I can’t sync it together because I need to select language first. Been in support for 3 hours, no help. Any ideas until I go back to xfinity store for another, new one....
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Contributor

Re: Can’t get past language screen

Can you try pointing the remote directly at the box and make sure you are within 10 feet? See if that helps.

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New Poster

Re: Can’t get past language screen

Tried that as well
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New Poster

Re: Can’t get past language screen

Somehow I got past the language screen, but now it’s asking me to verify my phone number, but I still can’t sync the remote....
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New Poster

Re: Can’t get past language screen

Fixed it
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Contributor

Re: Can’t get past language screen

What fixed it?