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Can’t get past language screen

Drewp831
New Poster
‎06-28-2020 06:58 AM

Can’t get past language screen

I just picked up a new 4K box and brought it home. Plugged it in and can’t get it past the language selection screen. I’ve tried holding a and D and pressing 981, doesn’t work, as well I can’t sync it together because I need to select language first. Been in support for 3 hours, no help. Any ideas until I go back to xfinity store for another, new one....
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ComcastChad2
Official Employee
‎06-28-2020 08:09 AM

Re: Can’t get past language screen

Can you try pointing the remote directly at the box and make sure you are within 10 feet? See if that helps.


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Drewp831
New Poster
‎06-28-2020 08:22 AM

Re: Can’t get past language screen

Tried that as well
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Drewp831
New Poster
‎06-28-2020 08:26 AM

Re: Can’t get past language screen

Somehow I got past the language screen, but now it’s asking me to verify my phone number, but I still can’t sync the remote....
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Drewp831
New Poster
‎06-28-2020 08:50 AM

Re: Can’t get past language screen

Fixed it
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ComcastChad2
Official Employee
‎06-28-2020 09:05 AM

Re: Can’t get past language screen

What fixed it?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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