Community Forum

Can’t change channel with remote

Wendy1962
New Poster

Can’t change channel with remote

TV with Cable splitter is connected and on channel 3 but can’t change to any other channels.
jav6joev
Bronze Problem Solver

Re: Can’t change channel with remote


@Wendy1962 wrote:
TV with Cable splitter is connected and on channel 3 but can’t change to any other channels.

No TV Box for the TV?  Are you using the TV's remote or the Xfinity remote?  The Xfinity remote controls what channel the TV Box provides to the TV.

Joe V
(not a Comcast employee, just another paying customer)