Re: Caller ID is long gone - Xfinity Help and Support Forums

schnappsy · ‎10-31-2020

Just upgraded to a new 4K box and Advanced XFi modem. Now my caller ID display on the TV has disappeared. Spent an hour on the phone with Tech Support and they couldn't figure it out. Their answer was swap out the box. I activated everything from the My Account app as instructed and Caller ID was just gone. Any suggestions?

CCAndrew · ‎10-31-2020

How long has it been? It can take a few days after a swap for it to kick in

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schnappsy · ‎10-31-2020

It's been almost 4 days since we installed all the new equipment. How long should I wait? Why wouldn't the store or tech support have that information?

ComcastMorgan · ‎11-04-2020

Hi, schnappsy! Sorry to hear about the caller ID trouble on the TV. I wanted to check to see if there has been any progress since you last posted. If not, please send me a PM with your first and last name.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

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