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Cable boxes "offline," cannot connect smart tv

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Cable boxes "offline," cannot connect smart tv

When I go into the Xfinity app, all of my cable boxes...I have 3...show up as offline. All three are working properly with all of the features intact. However, I am trying to hook up a smart TV and I cannot complete the process with the box showing as offline. I have been on the phone with Comcast for a ridiculous amount of time this week and really don't want to call back. Anybody have any advice ora similar situation? @

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Diamond Problem Solver

Re: Cable boxes "offline," cannot connect smart tv

What does the the status of the cable boxes have to do with setting up your smart tv? Especially if the boxes are on and functioning.

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Re: Cable boxes "offline," cannot connect smart tv

Since the cable box is registering as offline, the TV connected to it will not connect to internet either...
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New Poster

Re: Cable boxes "offline," cannot connect smart tv

Clarify, the smart TV is on and working. I am unable to set up some of the apps like Hulu and Apple+
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Diamond Problem Solver

Re: Cable boxes "offline," cannot connect smart tv

If those apps are on your smart tv, again that has nothing to do with Comcast.

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Diamond Problem Solver

Re: Cable boxes "offline," cannot connect smart tv


Since the cable box is registering as offline, the TV connected to it will not connect to internet either...
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You must be doing something incorrectly, your cable box has nothing to do with getting internet to your tv. You’re not running an Ethernet cord from the cable box to the tv are you?

I am a Retired Official Comcast Employee
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Re: Cable boxes "offline," cannot connect smart tv

no...is it possible that I am missing something in the modem/router set-up, then? I have one of the newer Xfinity Wifi Gateway XB6-T G95CGM414X Modem/Router. I got rid of the separate router because the guy at the xfinity store told me i ddn't need it anymore. 

 

Like I said, the TV box and channels work fine...but neither of the brand new smart TVs will recognize the internet & the xfinity app shows that all cable boxes are "offline"

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Diamond Problem Solver

Re: Cable boxes "offline," cannot connect smart tv

Again, you don’t need your cable boxes connected or even powered on for your smart tv to function properly. Have you tried manufacturer support for your tv? Have you looked at your router settings? If the Wi-Fi networks are combined, split them up

I am a Retired Official Comcast Employee
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