Ranice8's profile

New Poster

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2 Messages

Thursday, May 28th, 2020 10:00 AM

Closed

Cable box keeps going out

Box is going off and on. It gets to the setup portion (select language) and does not move. I have to unplug the box.

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Official Employee

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1.2K Messages

5 years ago

Try pointing the remote directly at the box and close to it. Also try unpairing the remote @ xfinity.com/unpair

Expert

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24.6K Messages

5 years ago


@Ranice8 wrote:
Box is going off and on. It gets to the setup portion (select language) and does not move. I have to unplug the box.

when you press the Xfinity button on the remote, what color(s) do you see flash on the top of the Xfinity remote?

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