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Try pointing the remote directly at the box and close to it. Also try unpairing the remote @ xfinity.com/unpair
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@Ranice8 wrote:
Box is going off and on. It gets to the setup portion (select language) and does not move. I have to unplug the box.
when you press the Xfinity button on the remote, what color(s) do you see flash on the top of the Xfinity remote?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
