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Cable box keeps going out

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New Poster

Cable box keeps going out

Box is going off and on. It gets to the setup portion (select language) and does not move. I have to unplug the box.
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Official Employee

Re: Cable box keeps going out

Try pointing the remote directly at the box and close to it. Also try unpairing the remote @ xfinity.com/unpair

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Expert

Re: Cable box keeps going out


@Ranice8 wrote:
Box is going off and on. It gets to the setup portion (select language) and does not move. I have to unplug the box.

when you press the Xfinity button on the remote, what color(s) do you see flash on the top of the Xfinity remote?



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