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@roadhead wrote:
The box for the TV was working, came up with the "stay online" message that I was unable to respond to and then just died. I checked all connections, unplugged and tried to restart the box through the troubleshoot area which brought up the welcome screen but no light to show box was on. Turned box off and exchanged with working box in bedroom but original box still will not turn on. Hopefully there is a way to get another working box sent and not have to wait too long.
you might drop by your local Xfinity store to see if they are open or the open hours for curb delivered service.
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
It’s been known for weeks, stores have been closed. It’s been escalated to an Official Employee to help you out
I am a Retired Official Comcast Employee
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Greetings, @roadhead! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that your cable box has stopped working. That certainly is frustrating. I would like to see about getting a box sent out to you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
