This is excessive heat. Comcast sent us a message to unplug the box, that's how we knew it was so hot. We could barely touch it to unplug. We replaced the box but it still ran hot. Comcast advised it may be the COAX but we troubleshot the box with the COAX in another cable outlet and it was fine. We are waiting for our availabilithy this week so we can schedule a tech Thank YOU
I don't know how the coax would cause it, maybe its really bad wiring and the box is working way harder than usual to decode the weak signal. It might also be that the sun is shining through a window onto the box making it get really hot. I can't think of any other reason why both boxes would be getting that hot.
Thanks for the reply, we have Comcast appt for this Thursday for them to look at the issue