So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.
If possible, could they be mailed to me, and can I mail the XG2v2-p back?
So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.
If possible, could they be mailed to me, and can I mail the XG2v2-p back?
Thanks!
you can return equipment to your local xfinity store or UPS store. Ups will box it and give you a receipt (no charge). Xfinity is not offering 4k channels at this time, the next 'event'' will probably be Olympics related on-demand. the interent apps can work on 4k like Netflix and youtube etc if you have 4k service level on their service. only the xi6 (wireless, needs a MoCA capable Xfinity-only modem/gateway) and a hub (xg1v* or xg2) for it to use. takeway: currently xi6 and xg1v4 are 4k capable.
Hi @Duncan3707! Thanks for using the Xfinity Forum to get a 4K DVR. I'll be happy to get one shipped out. I have just read your private message and will be replying shortly to get this taken care of. Chat with you soon!
I tried to exchange my XG1v1 for a 4K XG1v4 at my local Xinity store. I was told that they did not have the XG1V4 available as it was being replaced by a new model from a different manufacturer that would be available in the next few months. In the interim, they gave me an XG1-A (?) so we could access HBO Max.
Accepted Solution
Andyr1
Gold Problem Solver
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8K Messages
4 years ago
For a standalone box, only the XG1v4 supports 4K. I don't believe the XID-P supports 4K, and XG2 definitely doesn't.
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Duncan3707
Frequent Visitor
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6 Messages
4 years ago
Thank you!
So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.
If possible, could they be mailed to me, and can I mail the XG2v2-p back?
Thanks!
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Rustyben
Expert
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24.6K Messages
4 years ago
you can return equipment to your local xfinity store or UPS store. Ups will box it and give you a receipt (no charge). Xfinity is not offering 4k channels at this time, the next 'event'' will probably be Olympics related on-demand. the interent apps can work on 4k like Netflix and youtube etc if you have 4k service level on their service. only the xi6 (wireless, needs a MoCA capable Xfinity-only modem/gateway) and a hub (xg1v* or xg2) for it to use. takeway: currently xi6 and xg1v4 are 4k capable.
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Duncan3707
Frequent Visitor
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6 Messages
4 years ago
Still not clear on the procedure for obtaining a XG1v4 cable box?
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Duncan3707
Frequent Visitor
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6 Messages
4 years ago
Best Answer.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Hi @Duncan3707! Thanks for using the Xfinity Forum to get a 4K DVR. I'll be happy to get one shipped out. I have just read your private message and will be replying shortly to get this taken care of. Chat with you soon!
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Duncan3707
Frequent Visitor
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6 Messages
4 years ago
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CCChe
Official Employee
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6.9K Messages
4 years ago
You're welcome! I received your response. I just came back from break and am reviewing it now. Chat with you soon!
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Duncan3707
Frequent Visitor
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6 Messages
4 years ago
Sounds good.
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yakubisinm
New Poster
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1 Message
4 years ago
@ComcastChe I am also interested in getting an xg1v4 for my household. Is there a way you can help?
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AlanC
Regular Visitor
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2 Messages
4 years ago
I tried to exchange my XG1v1 for a 4K XG1v4 at my local Xinity store. I was told that they did not have the XG1V4 available as it was being replaced by a new model from a different manufacturer that would be available in the next few months. In the interim, they gave me an XG1-A (?) so we could access HBO Max.
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