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@Duncan3707 wrote:
Thank you!
So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.
If possible, could they be mailed to me, and can I mail the XG2v2-p back?
Thanks!
you can return equipment to your local xfinity store or UPS store. Ups will box it and give you a receipt (no charge). Xfinity is not offering 4k channels at this time, the next 'event'' will probably be Olympics related on-demand. the interent apps can work on 4k like Netflix and youtube etc if you have 4k service level on their service. only the xi6 (wireless, needs a MoCA capable Xfinity-only modem/gateway) and a hub (xg1v* or xg2) for it to use. takeway: currently xi6 and xg1v4 are 4k capable.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
It’s been escalated to an Official Employee to help you get what you need
I am a Retired Official Comcast Employee
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Hi @Duncan3707! Thanks for using the Xfinity Forum to get a 4K DVR. I'll be happy to get one shipped out. I have just read your private message and will be replying shortly to get this taken care of. Chat with you soon!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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You're welcome! I received your response. I just came back from break and am reviewing it now. Chat with you soon!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
