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Cable box 4k capability?

Duncan3707
Frequent Visitor

Cable box 4k capability?

Do either the XG2v2-p or the XiD-P boxes have 4k capability?

andyross
Silver Problem Solver

Re: Cable box 4k capability?

For a standalone box, only the XG1v4 supports 4K. I don't believe the XID-P supports 4K, and XG2 definitely doesn't.

Duncan3707
Frequent Visitor

Re: Cable box 4k capability?

Thank you!

So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.

If possible, could they be mailed to me, and can I mail the XG2v2-p back?

Thanks!

 

Rustyben
Expert

Re: Cable box 4k capability?


@Duncan3707 wrote:

Thank you!

So what I need to know next is how to request 2 of the XG1v4 cable boxes, 1 for a new 4k tv I have ordered, and one to replace the XG2v2-p that is currently connected to a 4k tv I already have.

If possible, could they be mailed to me, and can I mail the XG2v2-p back?

Thanks!


you can return equipment to your local xfinity store or UPS store. Ups will box it and give you a receipt (no charge). Xfinity is not offering 4k channels at this time, the next 'event'' will probably be Olympics related on-demand. the interent apps can work on 4k like Netflix and youtube etc if you have 4k service level on their service. only the xi6 (wireless, needs a MoCA capable Xfinity-only modem/gateway) and a hub (xg1v* or xg2) for it to use. takeway: currently xi6 and xg1v4 are 4k capable. 



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Duncan3707
Frequent Visitor

Re: Procedure for obtaining a XG1v4 cable box

Still not clear on the procedure for obtaining a XG1v4 cable box?

CCAndrew
Diamond Problem Solver

Re: Procedure for obtaining a XG1v4 cable box

It’s been escalated to an Official Employee to help you get what you need

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Duncan3707
Frequent Visitor

Re: Procedure for obtaining a XG1v4 cable box

Best Answer.

ComcastChe
Official Employee

Re: Procedure for obtaining a XG1v4 cable box

Hi @Duncan3707! Thanks for using the Xfinity Forum to get a 4K DVR. I'll be happy to get one shipped out. I have just read your private message and will be replying shortly to get this taken care of. Chat with you soon! 


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Duncan3707
Frequent Visitor

Re: Procedure for obtaining a XG1v4 cable box

Thank you!
ComcastChe
Official Employee

Re: Procedure for obtaining a XG1v4 cable box

You're welcome! I received your response. I just came back from break and am reviewing it now. Chat with you soon! 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Duncan3707
Frequent Visitor

Re: Procedure for obtaining a XG1v4 cable box

Sounds good.

yakubisinm
New Poster

Re: Procedure for obtaining a XG1v4 cable box

@ComcastChe I am also interested in getting an xg1v4 for my household. Is there a way you can help?

AlanC
Regular Visitor

Re: Procedure for obtaining a XG1v4 cable box

I tried to exchange my XG1v1 for a 4K XG1v4 at my local Xinity store. I was told that they did not have the XG1V4 available as it was being replaced by a new model from a different manufacturer that would be available in the next few months. In the interim, they gave me an XG1-A (?) so we could access HBO Max.