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Cable Box Reverts to Set Up Every Time I Use It

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New Poster

Cable Box Reverts to Set Up Every Time I Use It

Every time I try to use my cable box it goes to the set up screen asking my langauge preference. The remote doesn't work so I can't navigate. I have to unplig the box, reset the system, and wait for it to come online to be able to watch TV. Once reset the remote works fine as well.  I have had this subscription for about a year, so I am not a new customer tryign to set up my system.

 

Also, when I watch recorded shows, particulary sports, I often experience screen lag or it just locks up all together.

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Diamond Problem Solver

Re: Cable Box Reverts to Set Up Every Time I Use It

Swap it out?

I am a Retired Official Comcast Employee
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Contributor

Re: Cable Box Reverts to Set Up Every Time I Use It

How long has this been going on for?  And after you reset the box you are not presented the language screen?