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Box won’t reboot - 1PSE

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Frequent Visitor

Box won’t reboot - 1PSE

Box is stuck reading "1PSE" or "LPSE". 

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Diamond Problem Solver

Re: Box won’t reboot - 1PSE

Usually means no connection or bad signal. Have you checked for outages?

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: Box won’t reboot - 1PSE

Yes. No outages reported. 

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Diamond Problem Solver

Re: Box won’t reboot - 1PSE

Check all your connections because that means there’s not a usable signal at the box

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Box won’t reboot - 1PSE

They are ok. We came home, turned on tv & couldn't change the channel - which happens ALL THE TIME so reboot the box which usually works but now, almost 2.5 hrs later, box won't reboot. I am ready to cancel Xfinity. Hate them.