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Box Restarts Frequently - Need Replacement

doctorfil
New Poster

Box Restarts Frequently - Need Replacement

My Xfinity box constantly restarts, making it impossible to watch TV.  This has been occurring for weeks.  I've reported this weeks ago but with no resolution.  Calling the support number gives me no option for talking to a person and the automated system tells me that an outage will be fixed - but the outage is my box constantly restarting.  It will not be fixed and I need to replace my box.  The stores are closed and the phone number won't allow me to contact a real person. 

 

I'm on Facebook Messenger at this moment trying to contact an agent.  The automated message said I will need to wait 1 minute, it's been 10 minutes with no response.

 

I need to get a replacement box.  Xfinity please help.

 

Thanks,
Phil

doctorfil
New Poster

Re: Box Restarts Frequently - Need Replacement

Update 6/2 - My original post was on 5/14 (after a separate phone call several weeks prior).  Xfinity called me that day and agreed to send me a new cable TV box.  Since that call, I have not received any notification of a box being shipped to me and I have not received a new box.  I was told 3-5 business days from 5/14.

 

I have been having this issue for multiple months now.  I've reported it twice.  In both cases I was told Xfinity would act in some way and in both cases no action was taken.

 

I can understand delays, but this is Xfinity not following through on actions.  Can someone from Xfinity please contact me about a replacement cable TV box?  I am very close to switching to AT&T.

 

Regards,
Phil

ComcastJoeTru
Official Employee

Re: Box Restarts Frequently - Need Replacement

Hi doctorfil. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and any orders for new equipment. I can also get a new box ordered for you if need be. To get started, please send me a private message and verify your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 



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sherlockshome
New Poster

Re: Box Restarts Frequently - Need Replacement

Do you have ComcastJoeTru's email? I can't seem to find it anywhere and I am having the same issues you were having with my Cable Box re-booting every day, several times! Very frustrating. I may be goind back to DISH.

ComcastJoeTru
Official Employee

Re: Box Restarts Frequently - Need Replacement

Hi sherlockshome. I received and responded to your private message about your service issues. Please review and reply to my PM so I can continue helping you. Thanks. 🙂


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!