Blue LED Light

[A_Ham]

Hello, all.  I've recently been using an Xfinity X1 DVR set top box.  I think this is the Pace XG1 box (athough the box front label says "Xfinity").  The box works as expected but the blue LED on the power button is never illuminated.  The power button otherwise works as expected.  Seems like I remember the blue LED being lit when I was first connecting to the Xfinity cable and going through the set up.  The clock and other front-panel indicaters light up as expected.; only the power button LED is out..  One other thing, the box seems to have a cooling fan that while not loud does produce an audible whirring.  Your time and comment is greatly appreciated.

[RobertWy]

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@A_Ham wrote:

Hello, all.  I've recently been using an Xfinity X1 DVR set top box.  I think this is the Pace XG1 box (athough the box front label says "Xfinity").  The box works as expected but the blue LED on the power button is never illuminated.  The power button otherwise works as expected.  Seems like I remember the blue LED being lit when I was first connecting to the Xfinity cable and going through the set up.  The clock and other front-panel indicaters light up as expected.; only the power button LED is out..  One other thing, the box seems to have a cooling fan that while not loud does produce an audible whirring.  Your time and comment is greatly appreciated.

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Take it to your nearest Xfinity Store and ask for a free exchange.  On the cautious side, use the power supply that comes with new box, in case the old power supply has issues.

You will get a new remote in the package, so you only have to bring the old STB.

[RickGr4]

You can turn the blue light back on. On your remote press Xfinity>Settings>Device Settings>Device Lights.

When functioning properly, an X1 DVR should be whisper silent. When an X1 DVR makes noise it means the internal fan is either defective or very dusty and dirty. You can try to clean it with canned air spray but I think you should probably be ready to exchange it.

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@A_Ham wrote:

Hello, all.  I've recently been using an Xfinity X1 DVR set top box.  I think this is the Pace XG1 box (athough the box front label says "Xfinity").  The box works as expected but the blue LED on the power button is never illuminated.  The power button otherwise works as expected.  Seems like I remember the blue LED being lit when I was first connecting to the Xfinity cable and going through the set up.  The clock and other front-panel indicaters light up as expected.; only the power button LED is out..  One other thing, the box seems to have a cooling fan that while not loud does produce an audible whirring.  Your time and comment is greatly appreciated.

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[CCAndrew]

It could be burned out if it’s not turned off internally. You have the original DVR, unless you need component connections, swap it out.

[A_Ham]

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@RickGr4 wrote:

You can turn the blue light back on. On your remote press Xfinity>Settings>Device Settings>Device Lights.

When functioning properly, an X1 DVR should be whisper silent. When an X1 DVR makes noise it means the internal fan is either defective or very dusty and dirty. You can try to clean it with canned air spray but I think you should probably be ready to exchange it.

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@A_Ham wrote:

Hello, all.  I've recently been using an Xfinity X1 DVR set top box.  I think this is the Pace XG1 box (athough the box front label says "Xfinity").  The box works as expected but the blue LED on the power button is never illuminated.  The power button otherwise works as expected.  Seems like I remember the blue LED being lit when I was first connecting to the Xfinity cable and going through the set up.  The clock and other front-panel indicaters light up as expected.; only the power button LED is out..  One other thing, the box seems to have a cooling fan that while not loud does produce an audible whirring.  Your time and comment is greatly appreciated.

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Hello, and it depends on the definition of "whisper quiet".  The STB is not making a noisy bearing noise, just the sound of low-volume air flow.  I'm also assuming none of the sound is from the internal HD.  It appears the STB that I have is the Pace PX013ANC (although the fron label says "Xfinity".

The device menu settings for the STB front panel clock brightness and the other front panel indicators work as designed.  I'm thinking that the LED blue power button indicator has either burned out or a wire has come loose.  I've only had this STB for a couple of weeks now.  The STB appeared new when I removed the shrink wrap but I've no idea on the age of the internal components.  Sincerely,

[RickGr4]

Easy solution. Light may not work properly? Excessive fan noise? Replace the box as previously advised...

[ComcastAlly]

A_Ham, sorry to hear about the light on your box. 

As others have suggested, I'd recommend exchanging it at a store since that's the easiest option. I can also send one out to you. If it's easier for me to send one, feel free to send me a PM with your first and last name. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

[A_Ham]

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@ComcastAlly wrote:

A_Ham, sorry to hear about the light on your box. 

As others have suggested, I'd recommend exchanging it at a store since that's the easiest option. I can also send one out to you. If it's easier for me to send one, feel free to send me a PM with your first and last name. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

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Hello, and thanks for the follow-up.  A couple of needed clarifications if I may:

1.  If you send out a new box are there additional charges that would apply as opposed to my taking my current box to the Xfinity store for exchange?

2.  I assume if you send me a new box that I would return the current STB to the Xfinity store.

3.  Besides the power button LED, outage, the model STB I have is the Pace PX013ANC and its cooling fan and/ot hard drive, while not loud can be heard in my living room with sound level at what you might expect from a floor fan.  I don't know if this is normal for this model STB or not.  Sincerely,

[RobertWy]

I have "swapped" both ways; one was shipped to me and I returned the old one in the shipping box and I used a free UPS label and took it to my UPS store.

My preffered way is to just take the X1 box only (no cables, remote, p/s, etc) to my nearest Xfinity Store.  They are able to bring up my account, remove the old box and add the new one to my account.

Do NOT use the old p/s; use the new one that comes with the new box.  I also use my old XR11 remote with the new XG1v4 box; I don't like the XR15 remote.

The new X1 box will be in a package that contains cables, remote, etc.