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Bad pixelization on ESPN2 for MLS Semi final

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New Poster

Bad pixelization on ESPN2 for MLS Semi final

Trying to watch the Orlando/Minnesota semi final on ESPN2 and can barely watch as the pixelization is sooo bad. All other channels are fine. Anyone else having problems??
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Expert

Re: Bad pixelization on ESPN2 for MLS Semi final


@RonK4 wrote:
Trying to watch the Orlando/Minnesota semi final on ESPN2 and can barely watch as the pixelization is sooo bad. All other channels are fine. Anyone else having problems??

do you have more than one set top box? if so, are they all having the problem? does a smart phone/tablet on the same streaming channel have the same pixelation? 



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Re: Bad pixelization on ESPN2 for MLS Semi final

Yes. I have it on 15 channels on a frequent basis. Trouble is I cannot seem to get an agent on the phone any longer.
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Re: TV's (two) get all jumbled and skips. Ongoing issue.

I have simar problem. It is fine for a month then bad for 2 months. Sometimes 1tv works others bad, vice versa other times. And mainly at night when all other family users ate asleep.. I feel like I am paying for no support, and no ability to get support
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Re: REALLY bad blocking and pixelation problems on particular channels

Yes. Been happening for.years
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Expert

Re: Bad pixelization on ESPN2 for MLS Semi final


@6929704 wrote:
Yes. I have it on 15 channels on a frequent basis. Trouble is I cannot seem to get an agent on the phone any longer.

you may have better luck using the xfinity my account app. go through the troubleshooting AI until a call is scheduled (they can check outside your home due to pandemic). 

Edit: combined cross-posts to this thread.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!