Audio cuts out on certain channels

[latravant]

i am having problem with my audio cutting out on certain channels at random times. i checked the SAP settings, the TV speakers, the cords and nothing fixed it. I have the tv turned up to 30 (normally i have it at max of 20) and still can barely hear anything. but i changed to a different channel and i have to hit the mute button so my eardrums don't blow. 

[RobertWy]

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@latravant wrote:

i am having problem with my audio cutting out on certain channels at random times. i checked the SAP settings, the TV speakers, the cords and nothing fixed it. I have the tv turned up to 30 (normally i have it at max of 20) and still can barely hear anything. but i changed to a different channel and i have to hit the mute button so my eardrums don't blow. 

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Which X1 box do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

[latravant]

X1 Non-DVR HDMI Only
Pace Xi3

i think. i'm not sure. i know it has the blue light on its side, but its a very small box, maybe 4x4