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Audio Dropout

Cattleboys2
New Poster

Audio Dropout

I just got xfinity tv a few weeks ago and ever since the main tv in the living room has the audio periodically cut out for 1-2 seconds every few minutes. I don't think it is an internet/streaming issue because if you rewind it, the audio is there and it will play. I also noticed that i am only having this problem on the main tv where it the main X1 box is and we have an LG Sound Bar - which we do not have on our other tvs. If i had to guess it seems like an issue with the x1 interacting with the sound bar.

 

I've got the sound bar connected and its controlled through the xfinity remote and it works totally find except for these intermittent audio drops. I've already went through the troubleshooting "reset" your tv box and that hasn't seemed to help. Any advice???

CCAndrew
Diamond Problem Solver

Re: Audio Dropout

What’s the model of the X1 box?

I am a Retired Official Comcast Employee
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Cattleboys2
New Poster

Re: Audio Dropout

It looks to be an xG2v2-P

hbirenbaum
Frequent Visitor

Re: Audio Dropout

I have an even older X1 DVR box. I have audio dropout when I turn on my second TV. Do not understand why this happens. Someone suggested changing the video resolution to 1080i, but don't understand why that wouLd make a difference. Waiting for a new upgraded box. Hope that solves the issue. Not having a problem when streaming with a Fire Stick or watching a movie on DVD.