Community Forum

Arrived today, but Xg1v4 is very loud, bad fan bearings?

Highlighted
Regular Visitor

Arrived today, but Xg1v4 is very loud, bad fan bearings?

I recently upgraded to a the 4k arris ax014anm and I presume this is a reconditioned device, which is fine.

However that fan seems abnormally loud,and from what I am told,these should be nearly silent when they are properly working, as these are SSD drives.

It's noticable enough that at 6-7 ft away I can hear it on my couch.

Are there different models of the xg1v4 that don't do this? Do I need a replacement just for this one?Any help would be appreciate.
Highlighted
Regular Visitor

Re: Arrived today, but Xg1v4 is very loud, bad fan bearings?

And I just wanted to note, it's in a very open entertainment center, near no warm/hot devices. And it's pretty cool in my basement. So this is not ambient temp related IMHO.
Highlighted
Silver Problem Solver

Re: Arrived today, but Xg1v4 is very loud, bad fan bearings?

I have three v4's and they are all silent (a rumor says they are solid-state).  Swap yours out.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Expert

Re: Arrived today, but Xg1v4 is very loud, bad fan bearings?


@Schmiggyjk wrote:
I recently upgraded to a the 4k arris ax014anm and I presume this is a reconditioned device, which is fine.

However that fan seems abnormally loud,and from what I am told,these should be nearly silent when they are properly working, as these are SSD drives.

It's noticable enough that at 6-7 ft away I can hear it on my couch.

Are there different models of the xg1v4 that don't do this? Do I need a replacement just for this one?Any help would be appreciate.

is the set top bxo vrey small with top wider than the bottom and a single Green LED in the bottom center on the front. Please use the voice command "about" and reply with the rest of the line to the right of STB Version.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!