Ambient moods app only plays reggae?

[shinkley1989]

For whichever reason, regardless of the mood selected the ambient moods app only plays reggae and I'm unable to change it. Please advise.

[Rustyben]

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@shinkley1989 wrote:
For whichever reason, regardless of the mood selected the ambient moods app only plays reggae and I'm unable to change it. Please advise.

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it remembers your last selection. just press exit one time and you return to the various moods.

[shinkley1989]

I understand the process of exiting a "mood.". What I mean is that I can switch from one mood to another (i.e. acoustic to romantic) and regardless of the mood it plays reggae.

[Rustyben]

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

[ajungkun]

Ambient Moods plays Beach Vibes no matter which mood is selected.

[DrollSheep]

I agree. What's up?  'Relax by the Beach' plays 'Beach Vibes'; 'Tropical House Chill' is playing 'Beach Vibes';  'Studying Beats' is playing 'Beach Vibes'; 'Cozy Acoustics' is playing 'Beach Vibes'; 'Rainy Day Glow' is playing 'Beach Vibes'; even 'Melancholy', 'Sleep', and 'Pet Therapy' are playing Beach Vibes.

How do I make it Stop

[shinkley1989]

Precisely, this has to be some kind of unintended outcome.  While "Beach Vibes" has a purpose for a particular aesthetic, it doesn't seem to fit quite a few of the mood descriptors on there.  I would be curious to know from someone at xfinity if this is intended or not?

[ComcastTambrey]

Hello, shinkley1989! Welcome to the Xfinity forums. 

I'm glad you reached out to us with this issue about Ambiant Moods. I'd like to work with you to take a closer look and see if we can get this figured out for you and everyone else. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 To send a private message, click my name "ComcastTambrey", then click "send a message".