Community Forum

Ambient moods app only plays reggae?

shinkley1989
New Poster

Ambient moods app only plays reggae?

For whichever reason, regardless of the mood selected the ambient moods app only plays reggae and I'm unable to change it. Please advise.
Rustyben
Expert

Re: Ambient moods app only plays reggae?


@shinkley1989 wrote:
For whichever reason, regardless of the mood selected the ambient moods app only plays reggae and I'm unable to change it. Please advise.

it remembers your last selection. just press exit one time and you return to the various moods.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
shinkley1989
New Poster

Re: Ambient moods app only plays reggae?

I understand the process of exiting a "mood.". What I mean is that I can switch from one mood to another (i.e. acoustic to romantic) and regardless of the mood it plays reggae.
Rustyben
Expert

Re: Ambient moods app only plays reggae?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ajungkun
New Poster

Re: Ambient moods app only plays reggae?

Ambient Moods plays Beach Vibes no matter which mood is selected.

DrollSheep
New Poster

Re: Ambient moods app only plays reggae?

I agree. What's up?  'Relax by the Beach' plays 'Beach Vibes'; 'Tropical House Chill' is playing 'Beach Vibes';  'Studying Beats' is playing 'Beach Vibes'; 'Cozy Acoustics' is playing 'Beach Vibes'; 'Rainy Day Glow' is playing 'Beach Vibes'; even 'Melancholy', 'Sleep', and 'Pet Therapy' are playing Beach Vibes.

How do I make it Stop

shinkley1989
New Poster

Re: Ambient moods app only plays reggae?

Precisely, this has to be some kind of unintended outcome.  While "Beach Vibes" has a purpose for a particular aesthetic, it doesn't seem to fit quite a few of the mood descriptors on there.  I would be curious to know from someone at xfinity if this is intended or not?

ComcastTambrey
Official Employee

Re: Ambient moods app only plays reggae?

Hello, shinkley1989! Welcome to the Xfinity forums. 

I'm glad you reached out to us with this issue about Ambiant Moods. I'd like to work with you to take a closer look and see if we can get this figured out for you and everyone else. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!