Community Forum

Am getting X1 HD service on one TV will a second TV with a smaller box also receive HD signal

Highlighted
Frequent Visitor

Am getting X1 HD service on one TV will a second TV with a smaller box also receive HD signal

I have  Xfinity HD service with an X1 box on one TV and a smaller HD-DTA/100u box on bedroom  TV.

The smaller box is connected to the bedroom hdtv tv via HDMI cable but the display is showing a letterboxed image. I have tried adjusting the small image through the comcast box settings but the aspect ratio setting is greyed out.

Any idea what the problem might be

Thanks for your help 

Highlighted
Diamond Problem Solver

Re: Am getting X1 HD service on one TV will a second TV with a smaller box also receive HD signal

What happens when you go to an HD channel?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: Am getting X1 HD service on one TV will a second TV with a smaller box also receive HD signal

OK solved the aspect ratio problem.

 

I was using the lower SD tier channels......could you please advize how to set up my FAVORITES

Have been unable to set them up on the XR2 remote

Thank you very much for resolving my frustrating problem!!

Highlighted
Expert

Re: Am getting X1 HD service on one TV will a second TV with a smaller box also receive HD signal


@Demetri wrote:

OK solved the aspect ratio problem.

 

I was using the lower SD tier channels......could you please advize how to set up my FAVORITES

Have been unable to set them up on the XR2 remote

Thank you very much for resolving my frustrating problem!!


https://www.xfinity.com/support/articles/x1-guide-add-a-channel-to-favorites



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!