Contributor
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31 Messages
All scheduled recordings suddenly gone
As of this evening, ALL of our scheduled recordings, both series and singles, are gone. The DVR had them last night as we checked for our weekend recordings before we turned off the TV for the night. This evening, Friday, September 9th, the entire scheduled section is blank on the DVR, the XFinity phone app, iPad app, and web site (https://www.xfinity.com/stream/).
What would cause this and can it be undone or do we need to go through and re-schedule every single recording we set up over the past few years?
Accepted Solution
GeorgeX1
Contributor
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31 Messages
6 years ago
The Comcast rep had us unplug for 30 seconds, then start back up. Still nothing scheduled to record, BUT series recordings showed back up.
At that point, my wife went into one of the recordings already on the DVR, pulled up the series recording info and just clicked "confirm" without changing anything. All of a sudden everything showed back up again.
"Yay it's back" but also "HELOOOOOOOOOO Comcast???? How did this happen and was it indicative of the DVR actually not scheduling any recordings or was it simply a UI issue where the data wasn't showing correctly?"
Do I need to come show you how a proper QA department should test software?
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mycatsrcool
Regular Visitor
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3 Messages
6 years ago
Exact same thing has happened with my dvr too.
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mmorrismm64
Regular Visitor
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4 Messages
6 years ago
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mycatsrcool
Regular Visitor
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3 Messages
6 years ago
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mycatsrcool
Regular Visitor
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3 Messages
6 years ago
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livid610
Regular Visitor
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4 Messages
6 years ago
Same thing happened to me tonight. I tried the fix customer’s wife did and all scheduled shows came back.
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Rensel
New Poster
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1 Message
6 years ago
I did restart > Settings > Help > Restart.
I tried saving a series recording and didn't work, then I picked a different series recording and saved it and it worked.
Thanks so much for your info!
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anvildr
New Poster
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1 Message
6 years ago
Same problem! Can this be fixed from the iPad or iPhone Xfinity App?? Please!
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madrose42
Contributor
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16 Messages
6 years ago
Just solved this. Found a future program in the guide that we normally record. Selected to record the series and ALL scheduled recordings & priority schedule reappeared!!
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mmorrismm64
Regular Visitor
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4 Messages
6 years ago
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sendtorich
Frequent Visitor
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9 Messages
6 years ago
thanks. i was going to try sync dvr next. maybe before i leave the house or before i go to bed because they said it could take a few hours.
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sendtorich
Frequent Visitor
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9 Messages
6 years ago
i had the same issue this morning and spent >1 hour with Tier 1 and Tier 2 support - no resolution. Also feel as though I have tried MOST of the remedies that I am seeing here but nothing was subsequently restored.
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Rustyben
Expert
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24.6K Messages
6 years ago
on your DVR set top box voice command "device settings". scroll to bottom "sync DVR" and do that now. working?
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acadei
Regular Visitor
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4 Messages
6 years ago
just wanted to add my voice to the chorus...same issue here, no luck syncing dvr or redoing an old series recording or anything with support
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acadei
Regular Visitor
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4 Messages
6 years ago
Correct, sync dvr did not work, and re-setting a previous series recording did not work (ive also done a system refresh and tried unplugging the box)
edit: seeing as they all went poof from everything, including the app on my phone, it would seem to be a cloud based issue and hopefully there is some sort of backup that can be restored
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