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All premium channels are in spanish

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Regular Visitor

All premium channels are in spanish

All premium channels except screen flix are in Spanish. I have tried going to settings and changing it back to English. But it is set to english. I have also tried restarting the box
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Expert

Re: All premium channels are in spanish


@Cwhiteford516 wrote:
All premium channels except screen flix are in Spanish. I have tried going to settings and changing it back to English. But it is set to english. I have also tried restarting the box

you posted in the x1 set top box area. try pressing down button on the remote and unchecking the SAP icon. working?



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Regular Visitor

Re: All premium channels are in spanish

I tried that and sap was already unchecked
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Expert

Re: All premium channels are in spanish


@Cwhiteford516 wrote:
I tried that and sap was already unchecked

would you list a couple of channel's call letters? are these numbered channels? or are you speaking of 'apps' on the x1 set top box?



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Regular Visitor

Re: All premium channels are in spanish

All the premium channels 517-592 ,750-761, and 1773-1875, this includes all hbo, cinamax,showtime and encore channels. This not the apps.
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Expert

Re: All premium channels are in spanish

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: All premium channels are in spanish

Hello Cwhiteford516, and thank you for creating a post. I'd be happy to assist you with getting this issue corrected, to get the ball rolling please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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