Community Forum

Adding a Wireless Box

Regular Visitor

Adding a Wireless Box

I currently have 1 wireless set top box for Xfinity X-1 and I called to order another one.  Was told they need to send a technician out at a cost of $60.  That seems like a rip off to just add another box to the network.  Are there any other options out there?

Silver Problem Solver

Re: Adding a Wireless Box

I doubt it unless you know someone who would do it for free.  I take it you are not paying for the monthly service.

 

 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: Adding a Wireless Box

Sorry, presently Wireless boxes are pro install only.
Regular Visitor

Re: Adding a Wireless Box

Oh I'm paying alright.  I've got bundled services for Internet, TV, Phone and Home Security.  I just wanted to add an additional wireless box.  Sadly they want $60 to come out and "install" it.  Seems like this should be able to be completed over the phone.  

Regular Visitor

Re: Adding a Wireless Box

Any idea if this will change in the future?  I'd love to add another wireless box, but really don't want to pay $60 for something that should be able to completed in a relatively easy manner. For example, I could pick up the box, and have support help me install it over the phone.  

Official Employee

Re: Adding a Wireless Box

Hello lisagreene3, at this time there's no information when this will have the ability for a self-install. 

New Poster

Re: Adding a Wireless Box

Lisa,

I feel your pain. I just upgraded from tv/internet to include voice.  The technician mentioned I could now use a wireless box, which would allow me to move it to different rooms, as well as pair with Bluetooth headphones.  He said I could go to my local store and swap boxes.

 

So I head to my local store to swap boxes and am rudely told they don’t have those boxes.  I told her the technician said I could come down and swap, to which she responded they don’t know what they are talking about.  I ask if she can order the box for me and she says she cannot, I will need to call myself.  Seems odd that she doesn’t have the same capability as the call center, but whatever.  She then adds that they will probably charge me $15 to ship to me.  A bit annoying that I would need to pay for an item they choose not to stock, but not the end of the world.

 

When I get home, I log in to a chat session with a rep and he eventually tells me the xi5 is available in my area.  I ask him to ship me two, since I figure I can use one for portability and the other for bt connection in my bedroom, and if I am paying $15 to ship one, might as well get a second for a little bit extra in shipping.  That’s when he advises that there will be a $60 fee.  I ask why so much to ship two small boxes and he tells me it must be professionally installed.  Huh?  Plug it into an outlet and connect to WiFi requires an expert? Yep, apparently so.

 

i ask if he can waive the setup fee as I have been a Comcast customer for 30 years and he says nope, that’s what it costs.  Sadly, that ended out chat session...

 

Silver Problem Solver

Re: Adding a Wireless Box


@Cnatman wrote:

Lisa,

I feel your pain. I just upgraded from tv/internet to include voice.  The technician mentioned I could now use a wireless box, which would allow me to move it to different rooms, as well as pair with Bluetooth headphones.  He said I could go to my local store and swap boxes.

 

So I head to my local store to swap boxes and am rudely told they don’t have those boxes.  I told her the technician said I could come down and swap, to which she responded they don’t know what they are talking about.  I ask if she can order the box for me and she says she cannot, I will need to call myself.  Seems odd that she doesn’t have the same capability as the call center, but whatever.  She then adds that they will probably charge me $15 to ship to me.  A bit annoying that I would need to pay for an item they choose not to stock, but not the end of the world.

 

When I get home, I log in to a chat session with a rep and he eventually tells me the xi5 is available in my area.  I ask him to ship me two, since I figure I can use one for portability and the other for bt connection in my bedroom, and if I am paying $15 to ship one, might as well get a second for a little bit extra in shipping.  That’s when he advises that there will be a $60 fee.  I ask why so much to ship two small boxes and he tells me it must be professionally installed.  Huh?  Plug it into an outlet and connect to WiFi requires an expert? Yep, apparently so.

 

i ask if he can waive the setup fee as I have been a Comcast customer for 30 years and he says nope, that’s what it costs.  Sadly, that ended out chat session...

 


Call back and ask for a loyalty credit.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: Adding a Wireless Box

Hi All, a professional install is needed because an evaluation of the home's network configuration is needed to guarantee install success.