Hi @srpawski2, that's a great question! I'm not sure if the MyAccount App would automatically determine you'd need an XG2 box. I totally understand your concerns about going into a service center since the COVID cases seem to be on the rise again. If you haven't got the box you need, I'd be happy to help by requesting and shipping it for you. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click send a message.