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Ad for Bergman stuck on all channels

PattyH45
New Poster

Ad for Bergman stuck on all channels

I cannot watch any channel or recordings due to a fixed ad for Bergman car sales covering entire screen. I can hear the shows but can’t see them because the ad is on the screen. I tried a system refresh. Reset my tv and still have that same ad. Help!
ComcastJosephB
Official Employee

Re: Ad for Bergman stuck on all channels

Hello, @PattyH45, I'm sorry to hear about the ad. I know this must be causing a headache. This does seem very unusual, but I promise I will do all I can to help! I recommend powering off your TV and cable box and leave them off for a few minutes. Then remove the HDMI cord, (or the cord between your TV and cable box) from the TV and box and plug them back in. Once the cord is plugged back in, turn your equipment back on and make sure your TV is on the right Input. 


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PattyH45
New Poster

Re: Ad for Bergman stuck on all channels

Thank you. We tried that and it worked. I had turned off the box and rebooted the system and unplugged the modem and rebooted that and pushed the reset button on the tv. Nothing worked until we tried this. It was totally weird. I have never had that happen before. Thanks for helping.