Solved! Go to Solution.
Hello, @PattyH45, I'm sorry to hear about the ad. I know this must be causing a headache. This does seem very unusual, but I promise I will do all I can to help! I recommend powering off your TV and cable box and leave them off for a few minutes. Then remove the HDMI cord, (or the cord between your TV and cable box) from the TV and box and plug them back in. Once the cord is plugged back in, turn your equipment back on and make sure your TV is on the right Input.