Activation

[nannypearlie]

I have been an Xfinity customer since April, I have shad nothing but trouble with my service. I just upgraded my channel line up to include the DVR and I tried activating the DVR and it says NOT AUTHORIZED, how can I get this fixed as I'm ready to cancel my service

[CCHAD]

Do you see an error message on the tv? Not authorized doesn’t sound like an activation issue, but more of an entitlement issue