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Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation process...

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DD-x1user
Regular Visitor
‎03-27-2020 06:07 PM

Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation process...

Need to get a Customer Service agent to call me.

I received 2 new X1 TV Boxes, one of them won't install -"Let's Talk" error message.

 

Please help! 

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ComcastChad
Official Employee
‎03-27-2020 07:52 PM

Re: Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation

Any particular error code your seeing?

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DD-x1user
Regular Visitor
‎03-30-2020 04:08 PM

Re: Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation

Hi! here is the message:

IMG_7983.jpg

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DD-x1user
Regular Visitor
‎03-30-2020 04:09 PM

Re: Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation

Can't see the image on the last reply; it says:

 

>>>

Let's talk

 

It looks like we'll need to take care of a few account details to complete your setup. You can give us a call at ...

XRE-10000  

<<<

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CCHAD
Contributor
‎04-01-2020 09:40 AM

Re: Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation

You'll need to call or chat with an agent to make your devices active in the billing system.   You can try chatting at https://www.xfinity.com/xfinityassistant/

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