Community Forum

7 X1 devices in my house - 3XG2 and 4 XiD - XiD boxes freeze with RDK-03053

Highlighted
Regular Visitor

7 X1 devices in my house - 3XG2 and 4 XiD - XiD boxes freeze with RDK-03053

Before upgrading my service, I had 1 XG2, 3 XiD and 3 cablecards.

I decided to exchange 2 cablecards for 3 more XiD boxes. Once I activated all the boxes, I received RDK-10000 error on 1 of the new XiDs, and RDK-03046 on the other 2.

I called xfinity and they recommended I replace 2 XiDs with 2 XG2s. Rationale was the box receiving the RDK-10000 was “in front of the amp” because for some reason many years ago, Comcast split the wire outside my house and ran 3 wires into the house - 1 to the amp in the attic, 1 to a TV in the basement, and 1 to where the cable modem sits. The other XG2 was because I didn’t have enough tuners to drive all the XiDs.

So, I now have 3 XG2s and 4 XiDs, and all 4 XiDs are frozen with error RDF-03053.

I’ve done some troubleshooting and found that if I unplug the XG2 in front of the amp, all the remaining boxes work. If I unplug either of the other 2 XG2s, 1 of the XiDs gets RDK-03046 (not enough tuners).

I just spent an hour on the phone with Comcast Tech Support and their answer was that XG2 and XiD boxes are incompatible... Huh???

So is the problem that 1) I can’t actually have 3 XG2s in the house, 2) I can’t have an XG2 in front of the amp, 3) the box is bad or 4) there is a config error.

Any thoughts?

Thanks.
Highlighted
Diamond Problem Solver

Re: 7 X1 devices in my house - 3XG2 and 4 XiD - XiD boxes freeze with RDK-03053

That first box in front of the amp sounds like it’s the controller, maybe swap the location of the 2 XG2’s. You should have all X1 equipment on the same side of the amp or extra tuners mean nothing. Also, the correct amp (what’s the model) is necessary if not, moca won’t pass.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!