raideroftombs's profile

Regular Visitor

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4 Messages

Tuesday, September 15th, 2020 6:00 PM

Closed

4k box request

Hi, I've seen we can request these on the forum, I would like both our tv boxes upgraded please.

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Accepted Solution

Gold Problem Solver

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3.3K Messages

5 years ago

Good afternoon, raideroftombs. How are you doing? Hope you're well! 

 

I can help you get some 4K boxes shipped out, no problem! There is a $15 shipping fee that comes with it, is that still OK and would you still like to go forward with having the boxes shipped out?

Regular Visitor

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4 Messages

5 years ago

Hi,

 

I would like to exchange my XG1-P for a XG1v4 as well. I hope one of the Comcast employees can help.

 

Thank you!

Regular Visitor

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4 Messages

5 years ago

Thank you for your advice.

 

Tried two times with the assistant but no success.

Expert

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111.4K Messages

5 years ago

What about the original poster once again .@RobertWy ?

Regular Visitor

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4 Messages

5 years ago

Actually wanted to avoid going to the store as I can't call ahead and ask if they have this TV box available and it is a little bit to travel. But might have to do that if no Xfinity employee can help out with sending the XG1v4 self install kit to me.

 

Thank you for trying to find a solution. As usual,  nothing is easy with Xfinity. 😅

Expert

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111.4K Messages

5 years ago

Try responding to and quoting the original posters when you reply to threads, and not just the *me too* posters. They should start their own individual help threads.

Regular Visitor

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4 Messages

5 years ago

Good evening @ComcastMorgan,

 

Thank you for picking up this thread! Would you be able to offer me the same solution or do you need me to start an individual help thread?

 

Again thank you to @RobertWy and @EG for being so active in the forum and your quick responses.

Gold Problem Solver

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3.3K Messages

5 years ago

Well hello there, IKNG01. You are awesome, thank you for asking! I would be more than happy to help/offer you the same solution. Go ahead and send me a PM with your first and last name and I will take it from there.

 

Oh yes and just as a heads up, I will be available for about another hour today and then will return again tomorrow morning. I look forward to hearing back from you! 🙂 

Gold Problem Solver

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3.3K Messages

5 years ago

It was so great working with you, IKNG01. Take care and be safe. 

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