4k box request

[raideroftombs]

Hi, I've seen we can request these on the forum, I would like both our tv boxes upgraded please.

[IKNG01]

Hi,

I would like to exchange my XG1-P for a XG1v4 as well. I hope one of the Comcast employees can help.

Thank you!

[RobertWy]

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@IKNG01 wrote:

Hi,

I would like to exchange my XG1-P for a XG1v4 as well. I hope one of the Comcast employees can help.

Thank you!

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Xfinity Assistant arranged a new box for me.

https://www.xfinity.com/xfinityassistant/

[IKNG01]

Thank you for your advice.

Tried two times with the assistant but no success.

[RobertWy]

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@IKNG01 wrote:

Thank you for your advice.

Tried two times with the assistant but no success.

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I live in a large city.  When I need equipment, I go to my nearest Xfinity Store.

[EG]

What about the original poster once again .@RobertWy ?

[IKNG01]

Actually wanted to avoid going to the store as I can't call ahead and ask if they have this TV box available and it is a little bit to travel. But might have to do that if no Xfinity employee can help out with sending the XG1v4 self install kit to me.

Thank you for trying to find a solution. As usual,  nothing is easy with Xfinity. 😅

[RobertWy]

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@EG wrote:

What about the original poster once again .@RobertWy ?

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It appears we aren't getting help now like we used to; Comcast was replying to these requests and helping custoners to order 4k boxes.  I'm not sure I know what I did wrong;  I just mentioned how I was able to get help.

[EG]

Try responding to and quoting the original posters when you reply to threads, and not just the *me too* posters. They should start their own individual help threads.

[RobertWy]

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@EG wrote:

Try responding to and quoting the original posters when you reply to threads, and not just the *me too* posters. They should start their own individual help threads.

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Will do.  Thank you.

[ComcastMorgan · Accepted solution]

Good afternoon, raideroftombs. How are you doing? Hope you're well! 

I can help you get some 4K boxes shipped out, no problem! There is a $15 shipping fee that comes with it, is that still OK and would you still like to go forward with having the boxes shipped out?

[IKNG01]

Good evening @ComcastMorgan,

Thank you for picking up this thread! Would you be able to offer me the same solution or do you need me to start an individual help thread?

Again thank you to @RobertWy and @EG for being so active in the forum and your quick responses.

[ComcastMorgan]

Well hello there, IKNG01. You are awesome, thank you for asking! I would be more than happy to help/offer you the same solution. Go ahead and send me a PM with your first and last name and I will take it from there.

Oh yes and just as a heads up, I will be available for about another hour today and then will return again tomorrow morning. I look forward to hearing back from you! 🙂 

[ComcastMorgan]

It was so great working with you, IKNG01. Take care and be safe.