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4k Netflix not working also wont let me use 4k 60htz.

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New Poster

4k Netflix not working also wont let me use 4k 60htz.

I just updated to the x1 4k box. I was using an apple 4k tv box and used netflix every day. When I hooked up the box the best resolution I could select was 4k 30htz which was weird but ok. The first thing I did after setting it up was to sign in to netflix and that's when I noticed that netflix was only letting me watch movies on HD and not ULTRA HD like I had in the past. What is even more weird is that the youtube app works great when there is a 4k video the little 4k symbol showes up and it works perfect. Now before you ask I am using a 4k tv with a 4k hdmi and my internet is 100 plus MG and its directly plugged into the tv. Please someone help me or let me know if you have the same problem thanks.
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New Poster

Re: 4k Netflix not working also wont let me use 4k 60htz.

I am having the same issues

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Expert

Re: 4k Netflix not working also wont let me use 4k 60htz.

Not all 4k TVs have HDMI ports that support 4k/60. Check your TV's documentation and see if you need to use a particular port. You may want to swap cables or ports with the Apple TV and see if that fixes the problem. 

My older Vizio M55-C2 , for instance, only had one port (HDMI 5) that could do 4k/60, the others could only do 4k/30. My current LG C9 has all 4 ports capable of this resolution. 


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