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4K HDR very dark

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Regular Contributor

4K HDR very dark

I'm trying watch BBC America's Seven world's, One Planet in 4K HDR, but the picture is very dark. I had the same issue with the Chicago Blackhawks game a couple weeks ago. All my other devices and built-in apps show HDR10 correctly, so I don't think it's an equipment issue. Is there a problem with HDR through the Xfinity box?

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Valued Contributor

Re: 4K HDR very dark

Hi there.  What set top are you using?  Also, what model is your TV?


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Regular Contributor

Re: 4K HDR very dark

XG1v4 on a TCL 8 series.  All other HDR looks as it should on my TV.

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Regular Contributor

Re: 4K HDR very dark

The NCAA basketball games on Fox Sports 1 in 4K HDR are also very dark compared to their regular channel counterparts tonight.  I also noticed that when my XG1v4 goes into HDR mode the X1 menus are very dark too.

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New Poster

Re: 4K HDR very dark

Were you able to fix this? If I watch sports game in 4K the menu screen goes into dark mode and can hardly see anything