Community Forum
@krc2 wrote:
Why were channels removed from the stream app.
did you change contracts recently? check the channels in your subscription using the Xfinity MyAccount app, TV Tab, link to touch says 'channel lineup'.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@krc2 wrote:
The channels missing on the app show up with my X1 box. I am subscribed to them. Xfinity removed them from the app.
xfinity doesn't change app access it is a mismatch in databases. call 800-Comcast and select technical support. ask the live agent to transfer you to the app suppport team. ask the app support agent to refresh your app databases.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi krc2, I can also help look into this for you if still needed. Please send me a private message with your full name to begin.
Thank you
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Thanks for detailing what you have done and the outcome. We appreciate it, krc2. Please let us know if you need anything else from us. We're happy to help any way we can.
Also, please edit your post and remove your name to protect your information. Per our Xfinity Forum Guidelines , please refrain from posting personal information in the public forums.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
