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stream app and high definition

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Frequent Visitor

stream app and high definition

Finally replaced an old tube TV with a smart TV. Downloaded stream app.  Programs are not in high definition. Anyone know why? it is the plan I have? do I have to upgrade my plan as well?

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Diamond Problem Solver

Re: stream app and high definition

If you’re not paying for HD, you won’t be able to access HD channels. Have you gone to an HD channel or try to access On Demand

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: stream app and high definition

Not sure on the app what the high def numbers are - I've switched a few channels. It looks like BBC is in high def however the picture is boxed in and not taking up  the entire screen.  Still playing so not quite sure how to get to on demand with the new tv remote 🙂

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Problem Solver

Re: stream app and high definition


@laura1234567 wrote:

Not sure on the app what the high def numbers are - I've switched a few channels. It looks like BBC is in high def however the picture is boxed in and not taking up  the entire screen.  Still playing so not quite sure how to get to on demand with the new tv remote 🙂


Which remote do you have?  There should be an 'Xfinity/Menu' button which gets you to Guide, Saved, XFINITY On Demand, Apps, Search, and Settings.

What is the make/model of your TV?  Have you used your TV's remote/or buttons to look at its menu and settings?  It could be there is a setting (Picture->Aspect Ratio?) to set your TV to display HD.  4:3 Aspect Ratio is Standard Definition, 16:9 is HD for example.

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: stream app and high definition

Samsung smart remote for TV: Samsung - 50" Class - QLED Q60 Series - 4K UHD TV - Smart - LED - with HDR. I'm only having this trouble with the comcast app. Other apps are playing appropriately.

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Problem Solver

Re: stream app and high definition


@laura1234567 wrote:

Samsung smart remote for TV: Samsung - 50" Class - QLED Q60 Series - 4K UHD TV - Smart - LED - with HDR. I'm only having this trouble with the comcast app. Other apps are playing appropriately.


So you're only viewing TV channels/shows from Comcast thru the TV's Comcast streaming app and not thru a TV box from Comcast?  What is the name of the plan you have with Comcast?

You might look at:

https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: stream app and high definition

will check it out. Now I can't even get into the app so difficult 

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Frequent Visitor

Re: stream app and high definition

I have digital preferred w/sports package.  Haven't changed this in many years.  I would hate to do so as I have grandfathered channels that I still watch

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Diamond Problem Solver

Re: stream app and high definition

When you get into the app, look at the guide and go to the higher channels and see if you have access. Network call letters will end in HD. Example ESPNHD. If you just access SD channels, they are going to look like SD, regardless of TV

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: stream app and high definition

Thanks for your help.  For those with the same issue, here is the fix.

I added the technology package to my account. I waited a few hours. I needed to then delete the stream app and reinstall. I now have access to the HD channels and my screen picture is no longer "boxed in".  On the samsung, I was also able to add filer to only show me the HD channels in the guide.

Hope this helps someone with the same issue.

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Expert

Re: stream app and high definition


@laura1234567 wrote:

Thanks for your help.  For those with the same issue, here is the fix.

I added the technology package to my account. I waited a few hours. I needed to then delete the stream app and reinstall. I now have access to the HD channels and my screen picture is no longer "boxed in".  On the samsung, I was also able to add filer to only show me the HD channels in the guide.

Hope this helps someone with the same issue.


that is the HD technology option. without it, no HD available.



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