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About laura1234567
since
08-19-2009
08-07-2020
laura1234567
Frequent Visitor
9
Posts
1
Kudos
1
Solution
08-07-2020
03:07 PM
1 Kudo
Thanks for your help. For those with the same issue, here is the fix. I added the technology package to my account. I waited a few hours. I needed to then delete the stream app and reinstall. I now have access to the HD channels and my screen picture is no longer "boxed in". On the samsung, I was also able to add filer to only show me the HD channels in the guide. Hope this helps someone with the same issue.
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07-30-2020
05:44 PM
I have digital preferred w/sports package. Haven't changed this in many years. I would hate to do so as I have grandfathered channels that I still watch
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07-30-2020
05:32 PM
will check it out. Now I can't even get into the app so difficult
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07-30-2020
05:09 PM
Samsung smart remote for TV: Samsung - 50" Class - QLED Q60 Series - 4K UHD TV - Smart - LED - with HDR. I'm only having this trouble with the comcast app. Other apps are playing appropriately.
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07-30-2020
04:22 PM
Not sure on the app what the high def numbers are - I've switched a few channels. It looks like BBC is in high def however the picture is boxed in and not taking up the entire screen. Still playing so not quite sure how to get to on demand with the new tv remote 🙂
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07-30-2020
04:14 PM
Finally replaced an old tube TV with a smart TV. Downloaded stream app. Programs are not in high definition. Anyone know why? it is the plan I have? do I have to upgrade my plan as well?
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01-04-2020
07:02 PM
The odd part is it only skips during the shows. During commercials there aren't any problems
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01-04-2020
06:43 PM
Yeah, I've checked all the connections. I refuse to pay comcast to come out and check only one channel.
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01-04-2020
06:20 PM
Watching WE TV and the audio skips horribly. This is the only channel I have that skips like this - old school tube TV so not streaming the channel. Any ideas on how to fix?
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