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Xfinity stream app not working on Samsung smart tv

New Poster

Xfinity stream app not working on Samsung smart tv

I have a new series 7 Samsung smart tv. I downloaded the xfinity stream beta app. I hit get started and am given a 6 digit code. I enter that at xfinity.com/authorize - it sends the info successfully to the tv but the tv shows TVAPP-00100 error code. I have spent hours trying to get this resolved with xfinity. Nothing has worked. It’s very disappointing.
Diamond Problem Solver

Re: Xfinity stream app not working on Samsung smart tv

Does your tv happen to match these approved models
https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

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Frequent Visitor

Re: Xfinity stream app not working on Samsung smart tv

My Samsung TV actually worked for a few hours after I installed the app and got it to authorize. Then it stopped working and I get the same thing as you, each time I put the code in, I get a success message but TV says something went wrong with same error you're seeing.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I am experiencing the same issue. I have a new Samsung TV so I know my model is supported. Would really like to get an answer to this. 

Expert

Re: Xfinity stream app not working on Samsung smart tv


@jacmk wrote:

I am experiencing the same issue. I have a new Samsung TV so I know my model is supported. Would really like to get an answer to this. 


when you go to your samsung app store does it offer the beta stream TV app? if so did you install and accept the terms and conditions? 



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New Poster

Re: Xfinity stream app not working on Samsung smart tv

Similar issue. Samsung smart TVs previously able to view content on Stream app, suddenly not. Tried uninstalling and reinstalling app, now get error message about "must be on home network to use on this device" after trying to authorize the app.  Every attempt to load app leads to authorizing, which succeeds but shows that error message.

Expert

Re: Xfinity stream app not working on Samsung smart tv


@silentstone wrote:

Similar issue. Samsung smart TVs previously able to view content on Stream app, suddenly not. Tried uninstalling and reinstalling app, now get error message about "must be on home network to use on this device" after trying to authorize the app.  Every attempt to load app leads to authorizing, which succeeds but shows that error message.


does a smart phone/tablet using the xfinity stream TV app work when connected to the exact same home wifi?



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