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Xfinity beta stream app subscribe channel
Use Xfinity stream app on some TVs. I have boxes on some I get all channels on those but TVs with app had been getting all channels til today now all channels say subscribe besides major networks like cbs, abc etc . Tried online chat with Xfinity they were no help
djw33
Frequent Visitor
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7 Messages
3 years ago
I have the exact same issue. The xfinity Stream app on all my Roku devices and tablets will not stream anything other than the major local networks. Every other channel says a subscription is required and an upgrade is needed. I spent over an hour chatting with an agent restarting, reinstalling, reauthorizing everywhere. Nothing worked. Very frustrated to pay for services that I can not use.
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needhelp16
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2 Messages
3 years ago
I am also experiencing this issue! Currently on live chat with an agent but so far no resolution 😞
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robin1986
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2 Messages
3 years ago
this also happened to me as well. started sometime last night. was fine just earlier in the day.
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needhelp16
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2 Messages
3 years ago
Hey, friends! So, I removed the app and then added it back and had to "authorize" it but that seemed to work! At least for now anyway.
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becaguila
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5 Messages
3 years ago
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HowieLam
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2 Messages
3 years ago
Having the same issue starting Friday 11/20/2020. I was on hold for the 2nd tier Tech Support for almost an hour wait (twice!) to be told that they are aware of the this problem and the the engineers are working on it! YES the first tier tech support could not tell me that! had to wait for an hour for the 2nd Tier Support to tell me that.
Anyways, one user reported that remove and re-install the app solved the problem. Anyone else had luch with this?
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becaguila
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5 Messages
3 years ago
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melias31
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40 Messages
3 years ago
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DW2835
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2 Messages
3 years ago
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DW2835
Regular Visitor
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2 Messages
3 years ago
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MichaelM20
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1 Message
3 years ago
I am having the same problem with all of my Roku Sticks. The channels had been working up until sometime in the last 24 hours.
I have tried restarting my modem, restarting my Roku Sticks, and uninstall/reinstall Xfinity beta app. The problem has persisted.
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WaterBeetle
Contributor
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15 Messages
3 years ago
I bet if you try the app on your phone connected thru home you will have the same issue.
I have seen this more locally months ago and the reps had to reinitialize the account. But this seems much wider spread level issue sane thing but much wider spread. Maybe something on their authentication server clusters that was replicated thru different subnets. Obviously its not everyone as mine is OK. Are you all in the same region of the US?
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jimgraw
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2 Messages
3 years ago
only a temporary fix. on nbcsports it works for a few minutes then the "subscription" error message pops up again.. usually when my team is about to score a goal! lol
very frustrating
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becaguila
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5 Messages
3 years ago
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