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Xfinity Stream Beta on LG TVs does not work

Regular Visitor

Xfinity Stream Beta on LG TVs does not work

Hello,

 

I recently signed up with Xfinity and was excited about the ability to stream Live TV without having an actual cable box.  I got the stream app set up on my mobile device and Samsung TV, however when I put the app on my two LG TVs, the Live TV is basically unwatchable.  I worked with Comcast to trouble shoot and they even had a tech come out to try and fix it, but it is still not functioning.  The video is all choppy and the audio is in and out.  This is only happening on my LG TVs.  I was just wondering if this is a problem with the app and is it going to be fixed soon?  I don't want to go out and buy a Roku stick for a Smart TV since that is the entire reason I bought a smart TV in the first place.

 

Thank you

Problem Solver

Re: Xfinity Stream Beta on LG TVs does not work

What model LG TV do you have and where did you get the Xfinity Stream Beta app?  When I go to LG Content Store on my LG 43LF5900 there is NO Xfinity Stream app (regular or Beta) available.

Joe V
(not a Comcast employee, just another paying customer)
Regular Visitor

Re: Xfinity Stream Beta on LG TVs does not work


@jav6joev wrote:

What model LG TV do you have and where did you get the Xfinity Stream Beta app?  When I go to LG Content Store on my LG 43LF5900 there is NO Xfinity Stream app (regular or Beta) available.


I have 2 different LG TVs.  Not sure on the model at the moment, but both TVs had the beta app in the LG store.

Problem Solver

Re: Xfinity Stream Beta on LG TVs does not work

My LG TV is older and the Xfinity Stream app probably isn't supported.  I've encountered this with other apps and my other smaller LG TV's.

Joe V
(not a Comcast employee, just another paying customer)
Silver Problem Solver

Re: Xfinity Stream Beta on LG TVs does not work

I assume you read this?

https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs


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Regular Visitor

Re: Xfinity Stream Beta on LG TVs does not work


@RobertWy wrote:

I assume you read this?

https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs


Sure did.  Also worked with a tech for a couple hours and then had an additional tech come out to the house.  No resolution.  I am just hoping one of the app developers sees this so they can find out what is wrong with the app on LG TVs.

New Poster

Re: Xfinity Stream Beta on LG TVs does not work

I am currently tangling with the same issue. Both my LG 50 " TV's have decided to not load the app as of a few days ago. The app has worked fine up to that time. 8 mos. actually. They say they are working on it. I have back tracked to my Roku units which work flawlessly. Stay tuned.

Frequent Visitor

Re: Xfinity Stream Beta on LG TVs does not work

I have the same issue on my lgtv.  Comcast - any ETA on when this will be resolved?

Expert

Re: Xfinity Stream Beta on LG TVs does not work


@laugustus wrote:

I have the same issue on my lgtv.  Comcast - any ETA on when this will be resolved?


what model number is your LG tv? did you download the app directly from your TV's software store?



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Frequent Visitor

Re: Xfinity Stream Beta on LG TVs does not work

Yes - I downloaded it from the lg tv store

New Poster

Re: Xfinity Stream Beta on LG TVs does not work

I know it's not the answer your looking for but the SD channels work fine. I've got 2 TV's that are on the model list and every HD channels just sits there skipping and buffering but if your in a pinch there's always the SD channels.