Community Forum
@Jhera wrote:
The stream app worked fine in April of this year. Now it won't switch from vertical to horizontal view when I tilt my phone or go into the settings. Instead, it shows the film as a tiny image running from one side of my phone screen to the other in the app in vertical.
Note: I made no changes to my phone, but a new version of the app did come out.
iOS? android?
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@Jhera wrote:
Android.
Note: I have already tried uninstalling and reinstalling the app and all other entertainment apps from other companies work just fine.
the android stream app 'honors' the android setting's app, display, auto-rotate. Ijust checked 3 different android phones and a fire tablet and all rotate normally (just checked). have you tried the power off restart of the android device (not just 'lock')?
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Jhera wrote:
Yes. And it's great that the app is working on your Android devices. But, again, it's not working on mine, which is only a year old and all other apps are working FINE. If the other apps were also not working, I might think it was my phone, but here I am. Additionally, the streaming app won't even offer me a manual option (icon, button, etc.) to open to full screen.
My hope with posting here was that a Comcast employee or someone else who is actually having this problem will reach out to me.
Thank you for trying though. I appreciate it.
did you go into the android setting's app, display options, auto-rotate to be sure set to on?
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@crwoodard13333 wrote:
I am having the same problem on my iPhone...xfinity (only) won’t rotate. Did you ever figure out your issue because I’d love to know how to fix it?
which iphone and iOS ? the drop down screen that adjusts brightness or turns offf wireless has an orientation lock. turn it off.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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