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About Jhera
since
11-11-2017
01-11-2020
Jhera
Contributor
46
Posts
5
Kudos
0
Solutions
10-14-2019
06:59 PM
Please stop replying to me. At this point, you're not even reading my comments.
Obviously the auto-rotate is ON if it's working with ALL other apps and programs on my phone.
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10-14-2019
06:23 AM
Yes. And it's great that the app is working on your Android devices. But, again, it's not working on mine, which is only a year old and all other apps are working FINE. If the other apps were also not working, I might think it was my phone, but here I am. Additionally, the streaming app won't even offer me a manual option (icon, button, etc.) to open to full screen.
My hope with posting here was that a Comcast employee or someone else who is actually having this problem will reach out to me.
Thank you for trying though. I appreciate it.
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10-13-2019
07:27 PM
Android.
Note: I have already tried uninstalling and reinstalling the app and all other entertainment apps from other companies work just fine.
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10-13-2019
01:17 PM
1 Kudo
The stream app worked fine in April of this year. Now it won't switch from vertical to horizontal view when I tilt my phone or go into the settings. Instead, it shows the film as a tiny image running from one side of my phone screen to the other in the app in vertical.
Note: I made no changes to my phone, but a new version of the app did come out.
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09-11-2019
07:43 PM
No reply to this post and no change.
It's also frustrating that while I can at least see all of my saved/favorited TV shows on the Xfinity Stream website/app, I can't see the movie list. It's all so useless. And the Stream App now also doesn't work to give me horizontal/landscape view.
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09-07-2019
04:06 PM
The problem appears to be ongoing without a solution. When you check online, how are you checking the movie favorites? When I use the streaming app, it only displays favorite TV shows. It won't show my saved movies.
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08-24-2019
03:50 PM
You're not alone. No response from Comcast yet. I posted about this on August 13th.
https://forums.xfinity.com/t5/X1/Missing-Saved-Favorites/m-p/3251908
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08-18-2019
10:53 PM
As I've already said, repeatedly, to the other reps in prior removed posts, I'm NOT looking for help from Comcast. Why would I after all of the negative experiences that I've endured since I became a customer?
I came here to the forums to find out how other customers had their similiar problems resolved because your company refuses to admit that you made a change on the back end in January that has completely ruined the viewing quality of programs.
AND, since I last posted here, I now have yet another programming-related problem. SMH. But, given how much time and money I've wasted trying to get the one mentioned in this thread fixed, I don't see the point in talking to Comcast employees any further.
I again lose TOO MUCH time and money when your Company just runs me around and around -- not to mention how badly the stress exacerbates my health conditions.
So, please note: Unless you or another Comcast employee have a viable solution, I don't want to hear from you any more. And since my account is supposed to be heavily noted, there's no reasons for me to repeat it all here or privately. I'm NOT wasting any more time. And if any of you keep replying to me without providing a solution, I'm just going to ignore your poor customer service.
And to reiterate what I've already stated: I'm retaining a copy of this post so that if it's removed, I can show later that I did try to find a solution since Comcast gave up and just decided to write it all off as "the networks" being the problem after they couldn't blame me any longer.
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08-16-2019
08:22 AM
I've restarted the cable box several times and it didn't work.
I have confirmed a second way that at least all of my TV show favorites are still on my account: I checked the account using the Xfinity app on my phone and they show up as Saved Favorites. Still only 39 with the STB.
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08-13-2019
09:18 PM
3 Kudos
Over the weekend, I could bring up all of the Movies and TV shows that I had favorited with ease by pressing the Xfinity button, selecting "Saved" and then selecting "Favorites."
When I visit the Favorites page, SEVERAL HUNDRED saved favorites are now missing, including some that I saved over this weekend. Yet, some others that I saved over the weekend are there. The page is currently only showing 110 Movies and 39 TV shows as favorited.
I use this page to help me decide what I want to watch next and when. Now, I can't see the selections I made last to even know which movies and television shows I wanted to see, especially before some of them expire.
The not so funny part is that if I bring up something using the Voice menu (for example, I might say "Gentleman Jack" or "Barry"), the Info screen shows that they are favorites even though they no longer appear on the Saved Favorites screen.
I'm so tired of Comcast's services not working right. It's bad enough that I have to put up with the cut off sides on the screen for now until I feel well enough to deal with that problem further. Could Comcast please stop doing whatever it's doing that keeps messing up things? Please? And maybe, I don't know, fix this new problem?
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07-06-2019
10:19 AM
One last thing...
As I said in my original reply to CorporateDog, I found several posts both here and elsewhere about how the shrunken down images can be the result of a cable provider not actually honoring the networks' AFD for some reason. Although I have an X1 box, it can also happen on the providers end when streaming to other types of boxes that they've reprogrammed or that their service works with, which, again, is why I replied to CorporateDog in the original thread before my reply was put into this one even though that customer has Rokus, especially given that the problem is also affecting third-party, internet-based apps.
If you go to the bottom of the first page from the thread found at the below URL, customers JankyMcBlango and Rustyben gave great responses on 08-06-2018 about how the AFD isn't likely being honored or programmed correctly by Comcast : https://forums.xfinity.com/t5/X1/non-HD-channels-shrunken/td-p/2945565
I've also made PDF screenshots of both pages in case that thread happens to mysteriously disappear or get closed down for being "inflammatory" or "baiting" when it's just customers telling the truth about their experiences.
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07-04-2019
02:47 PM
Hi,
Did Comcast ever fix this for you? This is actually happening to customers with STBs as well. I have an X1. I've been dealing with this since earlier this year when Comcast made a change to its menus. I didn't change anything onmy end. I've found other threads with people who have dealt with this same problem out of the blue (i.e. cut off sides, shrunken picture, etc).
After several months of back and forth, and several Comcast reps trying to blame my TV for different reasons that were ultimately wrong, the last rep attempted to tell me that this is the networks' fault and happens with the use of Active Format Description (the rep incorrectly called it auto format descriptor). But, I found out elsewhere that this can also happen when a cable provider doesn't honor AFD programming requirements. The rep also attempted to upsell me to HD. Any information is appreciated.
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07-04-2019
02:29 PM
Hi,
Did Comcast ever fix this for you? After several months of back and forth, the last Comcast rep attempted to tell me that this is the networks' fault and happens with the use of Active Format Description (the rep incorrectly called it auto format descriptor). But, I found out elsewhere that this can also happen when a cable provider doesn't honor AFD programming requirements. I've been dealing with this since earlier this year. The rep also attempted to upsell me to HD. Any information is appreciated.
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