About Jhera

Please stop replying to me. At this point, you're not even reading my comments.   Obviously the auto-rotate is ON if it's working with ALL other apps and programs on my phone.     ... View more

Yes. And it's great that the app is working on your Android devices. But, again, it's not working on mine, which is only a year old and all other apps are working FINE. If the other apps were also not working, I might think it was my phone, but here I am. Additionally, the streaming app won't even offer me a manual option (icon, button, etc.) to open to full screen.    My hope with posting here was that a Comcast employee or someone else who is actually having this problem will reach out to me.    Thank you for trying though.  I appreciate it. ... View more

Android.   Note: I have already tried uninstalling and reinstalling the app and all other entertainment apps from other companies work just fine. ... View more

You're not alone. No response from Comcast yet. I posted about this on August 13th.   https://forums.xfinity.com/t5/X1/Missing-Saved-Favorites/m-p/3251908 ... View more

Hi,   Did Comcast ever fix this for you? This is actually happening to customers with STBs as well. I have an X1. I've been dealing with this since earlier this year when Comcast made a change to its menus. I didn't change anything onmy end. I've found other threads with people who have dealt with this same problem out of the blue (i.e. cut off sides, shrunken picture, etc).   After several months of back and forth, and several Comcast reps trying to blame my TV for different reasons that were ultimately wrong, the last rep attempted to tell me that this is the networks' fault and happens with the use of Active Format Description (the rep incorrectly called it auto format descriptor). But, I found out elsewhere that this can also happen when a cable provider doesn't honor AFD programming requirements. The rep also attempted to upsell me to HD. Any information is appreciated. ... View more