About Jhera

It's not just your TV. I had everything filling my screen and then a back end change was made while they updated the menus in January. Now, channels, commercials, onDemand, etc. display different sizes. Worse yet, this problem is now happening on the Xfinity Streaming App to the point that I can't even open an image so that it will go full-screen, even as their Comcast image with the cut off sides, on my phone. Today, I couldn't watch Lodge 49 full screen or flip it horizontal on my phone. It was stuck super tiny horizontal in the Xfinity app at the center of the phone with full black swaths above and below. At least earlier this year I could still expand to full screen. So, I had to load the AMC app to see the content properly. And I've been told repeatedly by Comcast that the networks are to blame, but that's obviously NOT the case. The content always displays correctly on network apps, including now AMC and Amazon Prime. So, WHY is Comcast cutting off the images? I too wonder how much of this is a push to get SD customers to switch to HD service. It's ridiculous. ... View more

As I've already said, repeatedly, to the other reps in prior removed posts, I'm NOT looking for help from Comcast. Why would I after all of the negative experiences that I've endured since I became a customer?   I came here to the forums to find out how other customers had their similiar problems resolved because your company refuses to admit that you made a change on the back end in January that has completely ruined the viewing quality of programs.   AND, since I last posted here, I now have yet another programming-related problem. SMH. But, given how much time and money I've wasted trying to get the one mentioned in this thread fixed, I don't see the point in talking to Comcast employees any further.   I again lose TOO MUCH time and money when your Company just runs me around and around -- not to mention how badly the stress exacerbates my health conditions.   So, please note: Unless you or another Comcast employee have a viable solution, I don't want to hear from you any more. And since my account is supposed to be heavily noted, there's no reasons for me to repeat it all here or privately. I'm NOT wasting any more time. And if any of you keep replying to me without providing a solution, I'm just going to ignore your poor customer service.   And to reiterate what I've already stated: I'm retaining a copy of this post so that if it's removed, I can show later that I did try to find a solution since Comcast gave up and just decided to write it all off as "the networks" being the problem after they couldn't blame me any longer. ... View more

I'm having something similar happen, but with my Saved Favorite Movies and TV shows. I opened up a thread about it,  but I haven't received any responsee yet. I had hundreds of saved favorites and now I can only see a handful. The programs are still saved... somewhere...  I know because I can use the voice feature to bring  up a specific one and it shows that I have the favorite set and also the streaming app shows all of my TV show favorites (not the movie ones though). There seems to be a problem every month or two with these services. I'm really tired of constantly experiencing irritation with services that are supposed to offer relaxation AND losing so much time and money to troubleshooting.  ... View more

I've restarted the cable box several times and it didn't work.   I have confirmed a second way that at least all of my TV show favorites are still on my account: I checked the account using the Xfinity app on my phone and they show up as Saved Favorites. Still only 39 with the STB. ... View more

One last thing...   As I said in my original reply to CorporateDog, I found several posts both here and elsewhere about how the shrunken down images can be the result of a cable provider not actually honoring the networks' AFD for some reason. Although I have an X1 box, it can also happen on the providers end when streaming to other types of boxes that they've reprogrammed or that their service works with, which, again, is why I replied to CorporateDog in the original thread before my reply was put into this one even though that customer has Rokus, especially given that the problem is also affecting third-party, internet-based apps.   If you go to the bottom of the first page from the thread found at the below URL, customers JankyMcBlango and Rustyben gave great responses on 08-06-2018  about how the AFD isn't likely being honored or programmed correctly by Comcast : https://forums.xfinity.com/t5/X1/non-HD-channels-shrunken/td-p/2945565   I've also made PDF screenshots of both pages in case that thread happens to mysteriously disappear or get closed down for being "inflammatory" or "baiting" when it's just customers telling the truth about their experiences. ... View more

Hi,   Did Comcast ever fix this for you? This is actually happening to customers with STBs as well. I have an X1. I've been dealing with this since earlier this year when Comcast made a change to its menus. I didn't change anything onmy end. I've found other threads with people who have dealt with this same problem out of the blue (i.e. cut off sides, shrunken picture, etc).   After several months of back and forth, and several Comcast reps trying to blame my TV for different reasons that were ultimately wrong, the last rep attempted to tell me that this is the networks' fault and happens with the use of Active Format Description (the rep incorrectly called it auto format descriptor). But, I found out elsewhere that this can also happen when a cable provider doesn't honor AFD programming requirements. The rep also attempted to upsell me to HD. Any information is appreciated. ... View more

Did you ever find a fix for this problem? I'm having a similar problem, along with some others, and looking for solutions. ... View more

That's an excellent question given that these movies continue, so far, to be free with subscription through all other HBO-related services while they air on the live channels. The idea that Comcast might start charging for a free service... sigh. ... View more

Update for Alien: Covenant via the On Demand service...   I just checked and the Free SD version has been re-added to On Demand. It's available until 3/17. At least in my region. Hopefully that means it's available for everyone.   King Arthur: Legend of the Sword still has not been re-added as a free option. ... View more

I just checked and the Free SD version of Alien: Covenant has been re-added to On Demand. It's available until 3/17. At least in my region. Hopefully that means it's available for everyone.   King Arthur: Legend of the Sword still has not been re-added as a free option. ... View more

It's an older Magnavox HDTV Monitor flatscreen that doesn't have fit-to-screen. It only offers 4:3, Zoom 16:9, Superwide and Widescreen as screen formatting options.   I think this is something either with the X1 box or from Comcast's end since the cut off happens almost the same no matter which of those above formats I choose. The only difference? If I pick 16:9 on my TV, then the bottom gets cut off. With the other options, the image itself looks the same within black bars except for being either more compressed or spread out across the screen, depending on the option. I tested this with iZombie paused OnDemand. No matter which option I chose, the actual image was cut off on the left and right side making it impossible to read the comic book style text often used in that show when switching between scenes. While watching TWD tonight, part of the "A" on AMC was cut off on the left side. Some commercials lose entire words on both sides.   ... View more

I wonder if this is a glitch? I can watch Alien: Convenant, but King Arthur: Legend of the Sword isn't displaying correctly. It's free on HBO Go and HBO claims it should be free via OnDemand until 3/24. So... I hope Comcast provides an answer soon. This is frustrating.   Edit/Correction to the above: I just pulled up Alien: Convenant, and I was incorrect: Although it's still available on HBO SD channels, the SD version of it is listed as a purchase option and it's not listed as a free OnDemand title. SMH. ... View more

I changed some settings in the X1 box. I don't remember which ones.  I do know that I chose 16:9 at 720 for resolution and Zoom on. The black shadow is gone, but now I lose the outer edges of some TV shows when using the X1's recording function. During iZombie and some commercials, I noticed that the text on the left and right sides of the screen gets cut off. That said, changing the resolution and zoom back does nothing to fix this problem and it's not an issue with my TV. I also have the widescreen option chosen for my TV, btw, so I don't know why the X1 box, given the two settings, keeps showing the non-widescreen format. ... View more

Hi,   Did you ever find out what was causing this problem? I just had Comcast installed today, and I have this same shadow across the top. I thought it was something that would go away, but it's constant. ... View more