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Streaming picture

New Poster

Streaming picture

I would like to know why my streaming picture on laptop is fractured, flashing, pixel flashing and could probably initiate seizures with the flashing. I took a video of it but cannot upload here. I updated my flash, updated chrome ?????!!!!?)?
Ah, I pay way to much to not be able to stream.
Problem Solver

Re: Streaming picture

What device is providing your WiFi signal to your laptop?  Are there other WiFi devices active?  Does this happen on ALL attempts to stream?  Did it ever work?  Could be there is an issue with the speed your WiFi signal is providing or your laptop's WiFi adapter cannot handle the speed to stream.  Could also be the feed of the stream content is corrupted from the source or being corrupted over the internet connection.

Joe V
(not a Comcast employee, just another paying customer)
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Administrator

Re: Streaming picture


@Seagnome wrote:
I would like to know why my streaming picture on laptop is fractured, flashing, pixel flashing and could probably initiate seizures with the flashing. I took a video of it but cannot upload here. I updated my flash, updated chrome ?????!!!!?)?
Ah, I pay way to much to not be able to stream.

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


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Expert

Re: Streaming picture


@ComcastJessie wrote:

@Seagnome wrote:
I would like to know why my streaming picture on laptop is fractured, flashing, pixel flashing and could probably initiate seizures with the flashing. I took a video of it but cannot upload here. I updated my flash, updated chrome ?????!!!!?)?
Ah, I pay way to much to not be able to stream.

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


chrome updated 2 times since 78 but still no joy from chrome. example

https://www.xfinity.com/stream/entity/7790002953057004112



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Streaming picture

Yes I've seen this and others. I've turned hardware acceleration off. Not sure how to get to TV to Go. I am trying to play some DVR recorrded materials but can't reach that. I was hoping that a Comcast employee would respond as this problem is not new.

 

I will search the forum again to see if there are any new solutions.  It's really annoying.

 

Thanks for responding