New Poster
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2 Messages
Stream app programs will not switch to horizontal
I have an iPhone 11 and when I try to view any Xfinity streaming my screen will on show in small vertical space. It will not switch to horizontal when phone is switched like other apps that do work. I can’t even get a full vertical screen. Annoying to try to watch anything this small. Does anyone know of a fix?
Rustyben
Expert
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24.6K Messages
4 years ago
press the power and volume down buttons at the same time and slide the power off button on the screen when it appears. after 2-3 minutes of being powered down, press the power button for 3-5 seconds and the apple icon will appear. try the app now. working?
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XfinityStream
Official Employee
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196 Messages
4 years ago
Hello @lr19, sorry for the inconvenient experience, have you made sure that your screen rotation is not locked on your iPhone while attempting to switch to horizontal view?
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lr19
New Poster
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2 Messages
4 years ago
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XfinityStream
Official Employee
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196 Messages
4 years ago
@lr19 thank you for confirming. Have you tried restarting your iPhone? After restarting iPhone, please make sure orientation lock is disabled (see https://support.apple.com/en-us/HT204547) and relaunch Stream app. Please let us know if the issue persists.
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Flatfield
New Poster
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1 Message
4 years ago
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Rustyben
Expert
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24.6K Messages
4 years ago
you are correct that is not a fix for the issue. you must use your android/iOS orientation setting to allow horizontal rotation of videos.
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