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Stream app not showing all live channels only 5

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Stream app not showing all live channels only 5

Stream app not showing all live channels only 5.
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Re: Stream app not showing all live channels only 5


@Yvonnecorral wrote:
Stream app not showing all live channels only 5.

did you return all of your x1 set top boxes?



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Re: Stream app not showing all live channels only 5

Having the exact same problem.  Been in an online chat session and on the phone with three different agents today for a total of 5 hours.  None of them were helpful.  Asked to be transferred to an App Support agent and/or to have streaming entitlemtns reprovisioned, was told that function only resides in "Tier 4 Suport". Finally got escalated to that level and they were as uselesss as everyone else, seemingly not understanding the problem.  Also tried to add a new user and log in under those creditionals.  No help there either.  

 

Anyone have any other advice or solutions?

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

Having the exact same problem.  Been in an online chat session and on the phone with three different agents today for a total of 5 hours.  None of them were helpful.  Asked to be transferred to an App Support agent and/or to have streaming entitlemtns reprovisioned, was told that function only resides in "Tier 4 Suport". Finally got escalated to that level and they were as uselesss as everyone else, seemingly not understanding the problem.  Also tried to add a new user and log in under those creditionals.  No help there either.  

 

Anyone have any other advice or solutions?


please do not cross-post your issue to multiple threads per forum guidelines.  what device are you using for the app? are you connected to your own home wifi? have you changed your modem/gateway lately? do you have at least one working home set top box installed in your home? have X1 service including xfinity internet service?

 

 



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Re: Stream app not showing all live channels only 5

Apologies for the cross posting. It’s been a frustrating day and I was caught up in searching for answers.

I’m on my home network and that set-up has not changed since service began two months ago. It’s all been working fine until this morning.

However even when trying to access the Stream App on a phone or computer away from home or strictly using cellular data and not WiFi (which again was easily done until this morning no longer works, so I believe it to be an app issue and not a connectivity issue.

Again my apologies for unknowingly flouting Forum protocol. I’ll use this thread only going forward.
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Re: Stream app not showing all live channels only 5


@AW88 wrote:
Apologies for the cross posting. It’s been a frustrating day and I was caught up in searching for answers.

I’m on my home network and that set-up has not changed since service began two months ago. It’s all been working fine until this morning.

However even when trying to access the Stream App on a phone or computer away from home or strictly using cellular data and not WiFi (which again was easily done until this morning no longer works, so I believe it to be an app issue and not a connectivity issue.

Again my apologies for unknowingly flouting Forum protocol. I’ll use this thread only going forward.

did you return all of your x1 set top boxes?



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Re: Stream app not showing all live channels only 5


@Rustyben wrote:

did you return all of your x1 set top boxes?


I've never had set top boxes.  

 

But again, my issue is not relegated to homes usage.  The same problem happens across all platforms (phone, ipad, computer) regardless of location. 

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

@Rustyben wrote:

did you return all of your x1 set top boxes?


I've never had set top boxes.  

 

But again, my issue is not relegated to homes usage.  The same problem happens across all platforms (phone, ipad, computer) regardless of location. 


to what xfinity video service are you subscribed?



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Re: Stream app not showing all live channels only 5


@Rustyben wrote:

@AW88 wrote:

@Rustyben wrote:

did you return all of your x1 set top boxes?


I've never had set top boxes.  

 

But again, my issue is not relegated to homes usage.  The same problem happens across all platforms (phone, ipad, computer) regardless of location. 


to what xfinity video service are you subscribed?


My Account says:

TV - Internet

Digital Premier 

Extreme Pro Internet 

 

I'd be happy to provide screen shots if helpful as well.

 

Thanks

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

@Rustyben wrote:

@AW88 wrote:

@Rustyben wrote:

did you return all of your x1 set top boxes?


I've never had set top boxes.  

 

But again, my issue is not relegated to homes usage.  The same problem happens across all platforms (phone, ipad, computer) regardless of location. 


to what xfinity video service are you subscribed?


My Account says:

TV - Internet

Digital Premier 

Extreme Pro Internet 

 

I'd be happy to provide screen shots if helpful as well.

 

Thanks


run the Xfinity my account app using the same username/password 'exactly' that you use on the stream app and streaming website. go to the TV tab and click on the link for view channel lineup. do you see numbered channels there? while in the app go to the internet tab. select the gateway/modem (is there only one?) and the 'serial number' will be shown. compare that serial number to your actual modem/gateway's HFC MAC address. do they match exactly character by character?



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Re: Stream app not showing all live channels only 5


@Rustyben wrote:

@AW88 wrote:

@Rustyben wrote:

@AW88 wrote:

@Rustyben wrote:

did you return all of your x1 set top boxes?


I've never had set top boxes.  

 

But again, my issue is not relegated to homes usage.  The same problem happens across all platforms (phone, ipad, computer) regardless of location. 


to what xfinity video service are you subscribed?


My Account says:

TV - Internet

Digital Premier 

Extreme Pro Internet 

 

I'd be happy to provide screen shots if helpful as well.

 

Thanks


run the Xfinity my account app using the same username/password 'exactly' that you use on the stream app and streaming website. go to the TV tab and click on the link for view channel lineup. do you see numbered channels there? while in the app go to the internet tab. select the gateway/modem (is there only one?) and the 'serial number' will be shown. compare that serial number to your actual modem/gateway's HFC MAC address. do they match exactly character by character?


 

When clicking on the TV tab it says "There aren't any devices set up yet"

IMG_4684.PNG

 

 

 

 

The modem address matches identically.

 

 

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Re: Stream app not showing all live channels only 5

Screen Shot 2020-02-23 at 3.52.35 PM.png

 

Looks like the screenshot of My Account App didn't come through.  Trying again

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

Screen Shot 2020-02-23 at 3.52.35 PM.png

 

Looks like the screenshot of My Account App didn't come through.  Trying again


they are 'there' we can't see them until a server admin (monday maybe?) reviews and approves the images



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Re: Stream app not showing all live channels only 5

Any suggestions or other ideas from anyone? On Day 3 of no TV access so any insight would be much appreciated.
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Re: Stream app not showing all live channels only 5


@AW88 wrote:
Any suggestions or other ideas from anyone? On Day 3 of no TV access so any insight would be much appreciated.

the image seems to be saying you do not have any home set top box installed and working. true?



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Re: Stream app not showing all live channels only 5

Again, I have never had a set top box installed with this service.  It has worked fine for several months until this problem.

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

Again, I have never had a set top box installed with this service.  It has worked fine for several months until this problem.


use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?



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Re: Stream app not showing all live channels only 5


@Rustyben wrote:

@AW88 wrote:

Again, I have never had a set top box installed with this service.  It has worked fine for several months until this problem.


use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?


There is a TV tab but when selected there are no links on top, simply the message "There aren't any devices set up yet" (See screen shots above).

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Re: Stream app not showing all live channels only 5


@AW88 wrote:

@Rustyben wrote:

@AW88 wrote:

Again, I have never had a set top box installed with this service.  It has worked fine for several months until this problem.


use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?


There is a TV tab but when selected there are no links on top, simply the message "There aren't any devices set up yet" (See screen shots above).


sounds like you had a trial stream that ended. you would need to subscribe to at least a minimum package like Instant TV with 10 hour cloud DVR service.



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Re: Stream app not showing all live channels only 5

Thanks for all the insights Rusty.

Anyone here have any real solutions?
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Re: Stream app not showing all live channels only 5

For anyone having similar issues, I finally found a super-helpful rep who was able to solve the problem.  It was a backend issue wherein my userID no longer linked properly making the system think I had no access to TV channels.  The rep had to "repackage" the account into the same package we already had.  Essentially a hard forced-refresh it sounds like.  Hope this helps others.

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Re: Stream app not showing all live channels only 5

I hope that works for me too! I was on the phone with comcast last friday almost one hour, with 2 or 3 different people until someone finally learned it was a known issue and no one had a solution. its been almost a week and it still it not corrected so I will try this later today!!