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Stream Beta App on Q90r Samsung stuck on Purchases screen

Regular Visitor

Stream Beta App on Q90r Samsung stuck on Purchases screen

I've seen several other posts stating that this is an account mismatch issue on the Comcast side. Is there any way this can be fixed without screwing up my account? Every time I have someone touch my account it seems that it takes several calls to get back in order.

Expert

Re: Stream Beta App on Q90r Samsung stuck on Purchases screen


@Dyltone wrote:

I've seen several other posts stating that this is an account mismatch issue on the Comcast side. Is there any way this can be fixed without screwing up my account? Every time I have someone touch my account it seems that it takes several calls to get back in order.


signin to your xfinity.com account web page (not stream tv page). go to account and users. add a new unrestricted user and use that username/password to sign into the app. working now?



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Regular Visitor

Re: Stream Beta App on Q90r Samsung stuck on Purchases screen

Created a new unrestricted user and signed in to the Stream App on the TV.

Same exact results.

Expert

Re: Stream Beta App on Q90r Samsung stuck on Purchases screen


@Dyltone wrote:

Created a new unrestricted user and signed in to the Stream App on the TV.

Same exact results.


that means your account is set as if you do not pay for subscription cable TV service. do you have a working X1 set top box in your home? Do you have xfinity internet in your home that is part of your home (not business) subscription services?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Stream Beta App on Q90r Samsung stuck on Purchases screen


@Rustyben wrote:

@Dyltone wrote:

Created a new unrestricted user and signed in to the Stream App on the TV.

Same exact results.


that means your account is set as if you do not pay for subscription cable TV service. do you have a working X1 set top box in your home? Do you have xfinity internet in your home that is part of your home (not business) subscription services?



I have no X1 equipment and I do not have Internet from comcast/Xfinity. I have a single Cable Card on my account. My HOA pays for basic cable and I pay extra from additional services such as sports and pay channels. I am able to log in to and use the other Xfinity apps on my ipad/phone and PC. I am able to use my Xfinity credentials for other apps that party with cable subscriptions to allow usage. I just can't use the Xfinity Stream app.