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Shows I recorded on my DVR not showing up in the streaming app

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New Poster

Shows I recorded on my DVR not showing up in the streaming app

Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR.  Why is that happening and how can I fix it?

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New Poster

Re: Xfinity Stream is not showing all recordings

I’m having same problem. Did you ever find a solution?

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Expert

Re: Shows I recorded on my DVR not showing up in the streaming app


@Spincus614 wrote:

Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR.  Why is that happening and how can I fix it?


I moved your other post (called a cross-post) to this thread. ask for assistance on a subject in only one place. 

 

There are some engineering server updates/upgrades in process and this may happen until the changes are implemented. the recordings should be on your home DVR.



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New Poster

Re: Shows I recorded on my DVR not showing up in the streaming app

I see this problem has been going on for months. I just discovered it and would love to hear how an issue such as this hasn’t been resolved yet... very frustrating!
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Regular Visitor

Re: Shows I recorded on my DVR not showing up in the streaming app

I am having the same issues at 2 different households/accounts. I have far less than 60 hours stored on my physical DVR next to the TV (maybe around 20 hours across 5 different shows), but on the Stream App I can only see basically the most recent recordings from the past couple of weeks (around 4 hours/episodes worth).

 

I contact XFinity Live Chat support and suprise suprise, they have no idea about this issue and forced a reboot on my Internet Modem as a "resolution".

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New Poster

Re: Shows I recorded on my DVR not showing up in the streaming app

My wife first noticed this while camping last year. Several calls to tech support have given us several "stories"

1) our dvr box is old and not compatible with stream app

2) our dvr box is current but not sending everything to cloud storage (only most recent 1 week of shows available on Stream app). A new drop to the house was hoped to fix but didn't (although it does seem to have fixed the RDK 03033 error, some tiling issues and a generally weak signal 

3) that's the way it's supposed to work. No problem 

 

very frustrating since it's difficult to actually talk to a customer service rep

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Expert

Re: Shows I recorded on my DVR not showing up in the streaming app


@ringneck412 wrote:

My wife first noticed this while camping last year. Several calls to tech support have given us several "stories"

1) our dvr box is old and not compatible with stream app

2) our dvr box is current but not sending everything to cloud storage (only most recent 1 week of shows available on Stream app). A new drop to the house was hoped to fix but didn't (although it does seem to have fixed the RDK 03033 error, some tiling issues and a generally weak signal 

3) that's the way it's supposed to work. No problem 

 

very frustrating since it's difficult to actually talk to a customer service rep


use the voice remote command 'about' to the DVR. what is the rest of the line to the right of "STB version"?  The stream DVR is separate from your home equipment. Even if your home equipment loses power, or cable, the stream app records independently of the home equipment.  How many hours are on your stream app now? are the recordings set to be kept until space is needed? or for one year? 



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