Frequent Visitor
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7 Messages
Roku (Error createDrmSession.403-102)
Hi,
I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app on my new Roku it gives me the error message: Error createDrmSession.403-102.
I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well. It looks like there is a back-end database issue or something with the modem. Help??
Trailrunnerx
New Poster
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3 Messages
5 years ago
I am also having this error. Am definitely at home, on my wi-fi, no equipment has changed for years besides the Rokus, but all 3 I own are now giving this error. Over an hour on phone with support with no progress. Very frustrating as it was working perfectly for many months
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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dmmihelcic
New Poster
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1 Message
5 years ago
Ken,
I cannot seem to private message you but am having this problem. Been on the phone with tech support for a long time...
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Pk512
New Poster
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1 Message
5 years ago
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Bvega
New Poster
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1 Message
5 years ago
PMing you with same error/issue
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
@danpat4 - Happy to help! I got your PM, replied back and haven't received a reply from you. Please check your inbox.
@Jeff270 - Thank you so much for sharing the troubleshooting steps! I
@dmmihelcic - Your PM feature is enabled. Please click on my or Ken's name, then click "Send a message".
If you are having issues with the 403-102 error message, please try a system refresh on your X1 box if you have one; try to reset your modem; if none of these steps help - please send me a private message.
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Emoeac
Regular Visitor
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1 Message
5 years ago
@CCElla Having the same Error 403-102. I have recently moved and my account was moved over. ROKU stopped working last night after a year. I have the information you need but am unable to figure out how to "SEnd a Message." I click on your name and do not see "send a message" anywhere. Help. Thank you for your time.
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, Emoeac! Welcome to the Xfinity Forum! The private messaging feature enables after you post something publicly. That's a universal rule for all new users. I got your PM and will reply back in a second 🙂
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, geobprice1! I can check if there any discrepancies on the backend. Could you please send me a private message with your full name and CM Mac of your modem? Click on my name ComcastElla, then click Send a message.
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geobprice1
Regular Visitor
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3 Messages
5 years ago
After working for months, xfinity streaming app on Roku no longer works.
I get the error ,message - error createdrmsession.403-102
I am betting there is some software update made somewhere in the system.
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geobprice1
Regular Visitor
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3 Messages
5 years ago
Just tried removing and re-installing app. No good. Error still there.
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Rustyben
Expert
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24.6K Messages
5 years ago
scroll back one post from your post for directions from @CCElla
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
@geobprice1 - Just replied in PM, my apologies for the delayed reply. Have you tried an X1 System Refresh?
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TazCentral
Regular Visitor
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2 Messages
5 years ago
@ComcastKenF @ComcastChe @ComcastElla
Same error as others. have spent countless hours with support on the phone. consant refreshes and reboots. reprisvisons and no change. Please advise
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