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Peacock won’t upgrade to Premium (Errors when linking)

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Peacock won’t upgrade to Premium (Errors when linking)

I have been working with support via email and have had to luck. I can't get Peacock Premium even though I have a Flex box.

 

  1. I have Xfinity Internet with Flex Services.
  2. I have a Flex box.
  3. I have signed into the Peacock app on my Flex box with my primary email address.
  4. It only shows that I have Peacock Free.
  5. I have signed into http://peacocktv.com/accountwith the same email address. It still shows as Peacock Free.
  6. When I try to link to my Xfinity account I get an error.

Whenever I navigate away from the Peacock app on my Flex box, I have to sign in each time. It also shows me signed in as "unauthenticated".

 

Please advise.

 

P.S. I have also tried all of this with my Comcast.net email address. Same issues.

 

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Re: Peacock won’t upgrade to Premium (Errors when linking)


@JohnTW79 wrote:

I have been working with support via email and have had to luck. I can't get Peacock Premium even though I have a Flex box.

 

  1. I have Xfinity Internet with Flex Services.
  2. I have a Flex box.
  3. I have signed into the Peacock app on my Flex box with my primary email address.
  4. It only shows that I have Peacock Free.
  5. I have signed into http://peacocktv.com/accountwith the same email address. It still shows as Peacock Free.
  6. When I try to link to my Xfinity account I get an error.

Whenever I navigate away from the Peacock app on my Flex box, I have to sign in each time. It also shows me signed in as "unauthenticated".

 

Please advise.

 

P.S. I have also tried all of this with my Comcast.net email address. Same issues.


when you signed into Peacock did it ask for a password? (premiums need password to be set and used). 



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Re: Peacock won’t upgrade to Premium (Errors when linking)

Yes. I have a password set and can login fine both via the app and website.
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Re: Peacock won’t upgrade to Premium (Errors when linking)

Starting 7/20 AM, everything magically started working for me.