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No live channels and no DVR

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Regular Visitor

No live channels and no DVR

My Xfinity Stream app does not show my DVR recordings and shows only four random live TV stations. I’ve called support twice but to no avail. Any help is appreciated.
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Expert

Re: No live channels and no DVR


@Savespups10 wrote:
My Xfinity Stream app does not show my DVR recordings and shows only four random live TV stations. I’ve called support twice but to no avail. Any help is appreciated.

on what device are you using the stream app? have you recently moved?



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New Poster

Re: No live channels and no DVR

I’ve had the exact same issue. I recently moved, and have tried using Xfinity Stream app on both iPhone 8 and iPad mini. App opens and is functional, but Live TV only lists 4 obscure channels, no DVR, and Favorites are from before my move. It’s as if the app is associating with my previous service address, even though using current service address login. No issues with Stream in browser or with cable box itself. Have spent combined 3.5 hours on phone with Xfinity customer support over last 3 days to no avail.
Regular Visitor

Re: No live channels and no DVR

That is exactly my issue too. I have four obscure channels too. I’ve called Comcast twice and keep getting shuffled around and nobody seems to know how to fix it.
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Expert

Re: No live channels and no DVR


@dlibs wrote:
I’ve had the exact same issue. I recently moved, and have tried using Xfinity Stream app on both iPhone 8 and iPad mini. App opens and is functional, but Live TV only lists 4 obscure channels, no DVR, and Favorites are from before my move. It’s as if the app is associating with my previous service address, even though using current service address login. No issues with Stream in browser or with cable box itself. Have spent combined 3.5 hours on phone with Xfinity customer support over last 3 days to no avail.

this is a frequent problem when you have just moved. an easy fix is to go to xfinity.com and sign in. go to 'account' then users and create a new username. use that username to sign in to the app. working?



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