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@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.
call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.
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@omendoza7 wrote:
@Rustyben wrote:
@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.
of course she doesn't know what that is and wants to create a ticket. Is there an agent on here that can do it for me. SO frustrating not able to view my channels
what did the supervisor say when you asked for them on the call?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@tombonge wrote:
How did you fix it? I have the same issue. My daughter is so mad she cant watch Disney on her iPad!
call 800-comcast and ask for TV technical support. ask that agent to transfer you to the app support team. ask that agent to refresh your streaming devices entitlements. working?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
