Community Forum

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Highlighted
New Poster

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Highlighted
Expert

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU


@jfacelli wrote:

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU


https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV-app-on-Samsung-and-LG-Smart-TVs/td-p/3... 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Thanks, it looks like it is supported but while I installed the app and it apperas to work fine for many channels the picture and soud are very choppy. I reloaded the app call Comcast and LG and not too much luck. Any ideas?

Highlighted
Expert

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU


@jfacelli wrote:

Thanks, it looks like it is supported but while I installed the app and it apperas to work fine for many channels the picture and soud are very choppy. I reloaded the app call Comcast and LG and not too much luck. Any ideas?


try an ethernet cable between the gateway/modem and the TV and see if that fixes the problem. TVs are not known for great wifi reception.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

I can try, but I can stream with high quality using any other application, Netflix, Yotube, etc.

Highlighted
Frequent Visitor

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Call Comcast executive level support at 215-665-1700, option 2.  Open a ticket and hopefully we can get Comcast and LG to work together to resolve.  The more they hear from customers the better the chance of getting support.  Inform them of all the comments by other customers on the community forum that are having the same issue.  Comcast published the list of TVs that support this app, so they should help resolve.

 

There are 2 different streams (subjects) on this issue on the forum.  You can search for the other one.  Starts with LG 24LM520S ..... lagging issue.

Highlighted
Frequent Visitor

Re: Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Tested my LG with ethernet directly to router, close to 500 down!  Does not resolve the issue with HD content.